Certificate III in Business BSB30107

Overview
Outline
Traineeship
Correspondence
Online
Fees & Funding

Overview

Just Careers Training offers Certificate III in Business as a nationally accredited course. This Certificate III in Business program has been designed to provide the skills and knowledge for those individuals who are seeking opportunities to gain entry or progress in roles such as an Administrative Officer, Receptionist or Personal Assistant. This course is appropriate for persons who work in small to large organisations across many industries.

Entry Requirments:

There are no educational prerequisites for entry into this training program. To undertake this program as a traineeship then you must be working in a business environment. This program is also available to those who are not currently working. Please speak contact Just Careers Training to find out if you can undertake this qualification.

Course Structure:

The course consists of Twelve (12) units of competency comprising of ONE (1) core unit and ELEVEN (11) elective units. Just Careers Training (JCT) is a Registered Training Organisation (RTO ID 91413) that has developed a program that meets the requirements of the qualification.

Options for Delivery:

This course is available as a traineeship in the workplace if you are working in a suitable role, this course is also outside of your workplace or if you are not currently working in a suitable role by correspondence and online. If you believe you have the skills and knowledge you could also consider Recognition of Prior Learning

Assessment Information:

If you are working in a suitable role then some assessments may be completed in the workplace. Other assessment methods may include;

Written questions
Tasks and projects
Scenario based questions
Collection of evidence of prior skills and experiences

Resource Requirements:

To complete this course in the workplace as a traineeship you must be working in a suitable role To complete this course online then you should have access to a personal computer (or similar), the internet and a printer

Pathways:

Participants who successfully complete this qualification will have the option to continue their development and career path by enrolling in qualifications such as BSB40807 Certificate IV in Frontline Management, BSB40207 Certificate IV in Business.

Outline

The units of competency listed below are available as part of the qualification. Units may be chosen to suit organisation, role and/or career pathway

Unit Code

Unit title

Core/Elective

BSBOHS201A

Participate in OHS processes

Core

1.	Work safely	Carry out pre-start systems and equipment checks in accordance with workplace procedures
2.	Implement workplace safety requirements	Identify existing and potential hazards in the workplace, report them to designated persons and record them in accordance with workplace procedures Identify and implement workplace procedures and work instructions for controlling risks Report emergency incidents and injuries to designated persons
3.	Participate in OHS consultative processes	Raise OHS issues with designated persons in accordance with organisational procedures Take actions to eliminate workplace hazards or to reduce risks
4.	Follow safety procedures	Follow organisational procedures for responding to emergency incidents

BSBDIV301A

Work effectively with diversity

Elective

1.	Recognise individual differences and respond appropriately	Respond to differences sensitively Ensure behaviour is consistent with legislative requirements and enterprise guidelines Accommodate diversity using appropriate verbal and non-verbal communication
2.	Work effectively with individual differences	Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes Ensure relations with customers and clients demonstrate that diversity is valued by the business

BSBCUS301A

Deliver and monitor a service to customers

Elective

1.	Identify customer needs	Assess customer needs for urgency to determine priorities for service delivery in accordance with organisational requirements Use effective communication to inform customers about available choices for meeting their needs and assist in the selection of preferred options Identify limitations in addressing customer needs and seek appropriate assistance from designated individuals
2.	Deliver a service to customers	Establish and maintain appropriate rapport with customers to ensure completion of quality service delivery Sensitively and courteously handle customer complaints in accordance with organisational requirements Provide assistance or respond to customers with specific needs in accordance with organisational requirements Identify and use available opportunities to promote and enhance services and products to customers
3.	Monitor and report on service delivery	Identify opportunities to enhance the quality of service and products, and pursue within organisational requirements Monitor procedural aspects of service delivery for effectiveness and suitability to customer requirements Regularly seek customer feedback and use to improve the provision of products and services Incorporate evidence of customer satisfaction in decisions to modify products or services, ensuring they are within organisational requirements Ensure reports are clear, detailed and contain recommendations focused on critical aspects of service delivery

BSBCMM301A

Process customer complaints

Elective

1.	Respond to complaints	Obtain, document and review necessary reports relating to customer complaints Make decisions about customer complaints, taking into account applicable legislation, organisational policies and codes Negotiate resolution of the complaint and obtain agreement where possible Maintain a register of complaints/disputes Inform customer of the outcome of the investigation
2.	Refer complaints	Make referrals to appropriate personnel for follow-up in accordance with individual level of responsibility Forward all documents and investigation reports Follow-up appropriate personnel to gain prompt decisions
3.	Exercise judgement to resolve customer service issues	Analyse, explain and negotiate appropriate options for resolution with customer Propose viable options in accordance with appropriate legislative requirements and enterprise policies Ensure matters for which a solution cannot be negotiated are referred to appropriate personnel

BSBITU305A

Conduct online transactions

Elective

1.	Identify and investigate online service provider	Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements Assess potential products/services for authenticity
2.	Perform online transactions	Ensure authentication information is secured in accordance with organisational requirements Use appropriate online functions to obtain required products/services Report any difficulties in accessing or using online facilities to the service provider Complete transaction and ensure that products/services are received in accordance with terms of online transaction
3.	Maintain records of online transactions	Compare organisational records with online records and deal with irregularities according to organisational policy and procedures
4.	Review online transactions	Make recommendations regarding continued or future use of online service provider, as supported by transaction history

BSBWRT301A

Write simple documents

Elective

1.	Plan document	Determine format and structure Establish key points for inclusion Identify organisational requirements Establish method of communication Establish means of communication
2.	Draft document	Obtain and include any required additional information
3.	Review document	Check draft for readability, grammar, spelling, and sentence and paragraph construction Check draft for sequencing and structure Check draft to ensure it meets organisational requirements Ensure draft is proofread, where appropriate, by supervisor or colleague
4.	Write final document	Ensure document is sent to intended recipient File copy of document in accordance with organisational policies and procedures

BSBITU304A

Produce spreadsheets

Elective

1.	Select and prepare resources	Use energy and resource conservation techniques to minimise wastage Identify spreadsheet task requirements in relation to data entry, storage, output and presentation
2.	Plan spreadsheet design	Ensure spreadsheet design enhances readability and appearance, and meets organisational and task requirements for style and layout Use style sheets and automatic functions to ensure consistency of design and layout
3.	Create spreadsheet	Format spreadsheet using software functions to adjust page and cell layout to meet information requirements, in accordance with organisational style and presentation requirements Ensure formulae are tested and used to confirm output meets task requirements, in consultation with appropriate personnel as required Use manuals, user documentation and online help to overcome problems with spreadsheet design and production
4.	Produce simple charts	Create charts using appropriate data range in the spreadsheet Modify chart type and layout using formatting features
5.	Finalise spreadsheets	Ensure data input meets designated time lines and organisational requirements for speed and accuracy Name and store spreadsheet in accordance with organisational requirements and exit the application without data loss/damage

BSBITU302A

Create electronic presentations

Elective

1.	Prepare to create presentation	Determine purpose, audience and mode of presentation in consultation with content author or presenter Identify presentation requirements in terms of supporting documents, transparencies and equipment Apply work organisation strategies and energy and resource conservation techniques to plan work activities
2.	Create presentation	Use software functions for consistency of design and layout, to meet identified presentation requirements Balance presentation features for visual impact and emphasis Use advanced software features to streamline and customise the presentation for different audiences Prepare presentations within designated time lines
3.	Finalise presentation	Check presentation for spelling, consistency in presentation features and style, in accordance with task requirements Print presentation materials in accordance with presenter or audience requirements Store presentation, in accordance with organisational requirements and exit the application without information loss or damage

BSBADM311A

Maintain business resources

Elective

1.	Advise on resource requirements	Ensure advice is clear, concise and relevant to achievement of organisational requirements Provide information on the most economical and effective choice of equipment, materials and suppliers Identify resource shortages and possible impact on operations
2.	Monitor resource usage and maintenance	Use business technology to monitor and identify the effective use of resources Use consultation with individuals and teams to facilitate effective decision making on the appropriate allocation of resources Identify and adhere to relevant policies regarding resource use in the performance of operational tasks Routinely monitor and compare resource usage with estimated requirements in budget plans
3.	Acquire resources	Acquire resources within available time lines to meet identified requirements Review resource acquisition processes to identify improvements in future resource acquisitions

BSBINM301A

Organise workplace information

Elective

1.	Collect and assess information	Ensure methods of collecting information are reliable and make efficient use of available time and resources Assess information for clarity, accuracy, currency and relevance to intended tasks Use interpersonal skills to access relevant information from teams and individuals
2.	Organise information	Use appropriate technology/systems to maintain information in accordance with organisational requirements Collate information and materials, and communicate to relevant designated persons Identify difficulties organising and accessing information and solve collaboratively with individuals and team members Update and store information in accordance with organisational requirements and systems
3.	Review information needs	Review the contribution of information to decision making and implement appropriate modifications to collection processes Identify future information needs and incorporate in modifications to collection processes Document future information needs and incorporate in modifications to reporting processes

BSBFIA301A

Maintain financial records

Elective

1.	Maintain daily financial records	Identify and rectify or refer discrepancies or errors in documentation or transactions to designated persons in accordance with organisational requirements Accurately credit and debit transactions and promptly enter into journals in accordance with organisational requirements
2.	Maintain general ledger	Post transactions into general ledger in accordance with organisational reporting requirements Reconcile systems for accounts payable and receivable with general ledger Accurately prepare trial balance from general ledger in accordance with organisational requirements
3.	Monitor cash control	Make and receive payments in accordance with organisational requirements Collect or follow-up outstanding accounts within designated time lines Check payment documentation for accuracy of information and despatch to creditors within designated time line

BSBINM302A

Utilise a knowledge management system

Elective

1.	Access and use knowledge management system	Access knowledge management system to assist with specific tasks, in line with system procedures
2.	Input to knowledge management system	Gather, analyse and prepare inputs for contribution to the system, in line with procedures
3.	Review and improve work practices	Provide feedback about the clarity, accuracy, currency and relevance of the system's output to relevant personnel Document learning resulting from the use of the system Improve work practices as a result of learning from the use of the system

Traineeship

Traineeship Schedule for Certificate III in Business
Course start date:	Anytime
Schedule:	1 visit every 4-6 weeks
Location:	In the workplace or at our training rooms
Number of visits:	Between 4-8 visits
Length of training sessions:	2-3 hours
Duration:	6 -12 months
Flexibility Options:	Online options Increase or decrease the frequency Increase or decrease number of visits Increase or decrease the length of each session Increase or reduce the overall duration of the course Group Training or One on One (or combination!)

Correspondence

Correspondence Schedule and Information for Certificate III in Business
Course start date:	Anytime
Structure:	6 modules, 2 units per module. Modules will be posted with complete instructions and contact with the trainer available throughout your course.
Study time:	Each unit requires up to 30 hours for learning and assessment (depends on units chosen and current skill and knowledge)
Location:	Your place
Support:	Qualified trainer support by phone and email. Face to face option available
Duration:	Self paced. The recommended pace is 1 module every 4 weeks. Participants will have up to 12 months to complete the course.
Flexibility Options:	Add required number of face to face meetings with your trainer Complete some units online

Online

Please contact Just Careers Training for online course options

Fees & Funding

Just Careers Training has a several options of delivery for our courses. From online, print correspondence, classroom face-to-face delivery and RPL, the range of options are in place to ensure that all individuals can access our courses. Weekly payment plan options are also available through our SecurePay system enabling you to study in your chosen option for a little fee per week.

Fees listed below include enrolment, resource and tuition fees

All our courses are available through the workplace based Traineeship Program, which attracts Government Funding of up to $4000 per eligible employee.

See our 2011 Pricing and Funding Information table below or contact one of our friendly Consultant's on 1300 558 241

Delivery Options	Fees	Pay per week option	Up front payment (save 10%)
Correspondence	$2150	Pay $424 upfront then $33.19 per week	$1935 - Save $215
Online	$1990	Pay $424 upfront then $30.12 per week	$1791 - Save $199
Classroom	$2600	Contact us for payment details	$2340 - Save $260
RPL per unit	$85 per unit
RPL full qualification	$950

Traineeship and funding Information

Available as Traineeship	Government Incentives Available	Amount of Government Incentives paid per person	Fees for Training - paid with funding when received	Pay monthly and save 10%
Yes	Yes	Up to $4000	From $2000	$424.00 upfront then $114.67 per month x 12 months