Certificate IV in Business Administration BSB40507

Overview
Outline
Traineeship
Correspondence
Online
Fees & Funding

Overview

The qualification BSB40507 Certificate IV in Business Administration is an ideal qualification for those working in a wide variety of businesses who are seeking to upgrade their skill set in an administration capacity. This qualification reflects the role of individuals who are required to use well developed business administration skills and a broad knowledge base in a wide variety of business contexts. The units of competency selected below are suitable for those newly employed as well as those in existing roles who have adequate business experience or meet the entry requirements as detailed in the preferred pathways. Alternative units may be selected to reflect the different outcomes required in a administration role.

Entry Requirments:

There are no prerequisite requirements for individual units of competency.

The preferred pathway for candidates considering this qualification include previously completing a relevant lower level qualification in business (such as BSB30407 Certificate III in Business Administration) or having sufficient vocational experience in a business environment that demonstrates evidence of competency in the majority of units required for a BSB30407 Certificate III in Business.

Alternatively, candidates who have had some vocational experience in providing administrative or operational support to individuals and/or teams but without a formal business administration qualification/s may also undertake this qualification.

Examples of those who may be suitable for entry into this program based on their vocational experience include those employed in the capacity of;

Accounts Receivable Clerk
Accounts Payable Clerk
Data Entry Operator
Junior Personal Assistant
Medical Records Officer
Receptionist
Office Administration Assistant
Office Administrator
Word Processing Operator.

Course Structure:

The course consists of Ten (10) units of competency comprising of Five (5) Administration Units and Five (5) elective units as listed in the Training Package.

Just Careers Training (JCT) is a Registered Training Organisation (RTO ID 91413) that has developed a program that meets the requirements of the qualification. The units of competency are well suited to Business Administration role. Other units may be available for this qualification subject to the rules of the relevant Training Package.

Options for Delivery:

This course is available as a traineeship in the workplace if you are working in a suitable role, this course is also outside of your workplace or if you are not currently working in a suitable role by correspondence and online. If you believe you have the skills and knowledge you could also consider Recognition of Prior Learning

Assessment Information:

If you are working in a suitable role then some assessments may be completed in the workplace. Other assessment methods may include;

Written questions
Tasks and projects
Scenario based questions
Collection of evidence of prior skills and experiences

Resource Requirements:

To complete this course in the workplace as a traineeship you must be working in a suitable role To complete this course online then you should have access to a personal computer (or similar), the internet and a printer

Pathways:

Participants who successfully complete the requirements and are issued with this qualification may continue to develop their skills and knowledge by enrolling in qualifications such as the BSB50407 Diploma in Business Administration, a qualification that is suitable for those wishing to develop specialised technical or theoretical management skills, or a range of other Diploma qualifications.

Outline

The units of competency listed below are available as part of the qualification. Units may be chosen to suit organisation, role and/or career pathway

Unit Code

Unit title

Elective

BSBDIV301A

Work effectively with diversity

Diversity (Certificate III BSB unit)

1.	Recognise individual differences and respond appropriately	Recognise and respect individual differences in colleagues, clients and customers. Respond to differences sensitively. Ensure behaviour is consistent with legislative requirements and enterprise guidelines. Accommodate diversity using appropriate verbal and non-verbal communication.
2.	Work effectively with individual differences	Recognise and document knowledge, skills and experience of others in relation to team objectives. Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes. Ensure relations with customers and clients demonstrate that diversity is valued by the business.

BSBADM409A

Coordinate business resources

General Administration

1.	Determine resource requirements	Determine resource requirements in accordance with business and operational plans, and organisational requirements. Provide opportunities to individuals and workgroups to contribute to the identification of resource requirements. Ensure resource expenditure is realistic and makes efficient use of available budget resources. Present recommendations on resource requirements in the required format, style and structure using relevant business equipment and technology.
2.	Acquire and allocate resources	Acquire physical resources and services in accordance with organisational requirements. Check resources to ensure quality and quantity, in line with service agreements. Allocate resources promptly to enable achievement of workgroup objectives. Ensure consultation with individuals and teams on allocation of resources is participative and is conducted using appropriate interpersonal skills.
3.	Monitor and report on resource usage	Measure effectiveness of resource planning, and assess against actual costs, identified shortfalls and surpluses. Develop and implement methods of monitoring resource use to enable timely and accurate reporting against business and operational plans. Identify improvements in resource planning through consultation and feedback, and implement in accordance with organisational requirements . Maintain records concerning equipment and resource purchases, in accordance with organisational requirements.

BSBMKG413A

Promote products and services

Marketing

1.	Plan promotional activities	Identify and assess promotional activities to ensure compatibility with organisational requirements. Plan and schedule promotional activities according to the marketing needs of the organisation. Determine overall promotional objectives in consultation with designated individuals and groups. Ensure that time lines and costs for promotion of activities are realistic and consistent with budget resources. Develop action plans to provide details of products and services being promoted.
2.	Coordinate promotional activities	Ensure personnel and resources to support promotional activities are identified and prepared to facilitate the achievement of promotional goals. Identify and agree roles and responsibilities for delivery of promotional services and allocate to relevant personnel. Establish and conduct relationships with targeted groups in a manner which enhances the positive image of the organisation. Use networks to assist in the implementation of promotional activities .
3.	Review and report on promotional activities	Analyse audience feedback and data to determine the impact of the promotional activity on the delivery of products and services. Assess effectiveness of planning processes to identify possible improvements in future activities. Collect feedback and provide to personnel and agencies involved in promotional activity. Analyse costs and time lines to evaluate the benefits accruing from the promotional activities. Prepare conclusions and recommendations from verifiable evidence and provide constructive advice on future directions of promotional activities.

BSBITS401A

Maintain business technology

IT Support

1.	Maintain performance of hardware and software	Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements. Use operating system, drive and disk structure, reports and files to identify performance problems. Maintain disk drives and peripherals according to manufacturers' and organisational requirements. Replace consumables in accordance with manufacturers' and organisational requirements.
2.	Provide basic system administration	Carry out system back-up procedure at regular intervals according to organisational and system requirements. Install and operate software applications in accordance with developers' and organisational requirements. Maintain and update security access procedures in line with organisational requirements. Ensure that licence for use of software is used, checked and recorded in accordance with organisational requirements. Regularly maintain and update virus programs in accordance with organisational requirements.
3.	Identify future technology requirements	Maintain knowledge of current and new technology by regularly accessing sources of information. Identify and develop improved technology systems using feedback from clients and colleagues. Assess existing technology against newly available technology to determine future needs and priorities. Identify and select new technologies to achieve and maintain continuous organisational development. Obtain management and budget approval for new selected technologies.

BSBINM401A

Implement workplace information system

Administration - Information Management

1.	Identify and source information needs	Determine and locate information required by teams. Acquire and review information held by the organisation to determine suitability, accessibility, currency and reliability according to organisational policies.
2.	Collect, analyse and report information	Collect information, which is adequate and relevant to the needs of teams, in a timely manner. Ensure information is in a format suitable for analysis, interpretation and dissemination. Analyse information to identify and report relevant trends and developments in terms of the needs for which it was acquired.
3.	Implement information systems	Implement management information systems effectively to store, retrieve and regularly review data for decision making purposes. Use technology available in the work area to manage information effectively. Submit recommendations for improving the information system to designated persons and/or groups.
4.	Prepare for information system changes	Collect information about information system future needs in consultation with colleagues, including those who have a specialist role in resource management. Ensure estimates of information system future needs reflect the organisation's business plans, and customer and supplier requirements. Support proposals to secure resources by clearly presenting submissions that describe realistic options, benefits, costs and outcomes. Prepare team members to work with new technology and information system changes.

BSBADM405B

Organise meetings

Administration – General Administration

1.	Make meeting arrangements	Identify type of meeting and its purpose. Identify and comply with any legal or ethical requirements. Identify requirements of meeting and participants. Make meeting arrangements in accordance with requirements of meeting. Advise participants of meeting details.
2.	Prepare documentation for meetings	Prepare notice of meeting, agenda and meeting papers in accordance with meeting requirements. Check documentation for accuracy and correct any errors. Distribute documentation to participants within designated time lines. Prepare spare sets of documents.
3.	Record and produce minutes of meeting	Take notes with the required speed and accuracy to ensure an accurate record of the meeting. Produce minutes that reflect a true and accurate account of the meeting. Check minutes for accuracy and submit for approval by the nominated person. Despatch copies of minutes within designated time lines.

BSBADM406B

Organise business travel

Administration – General Administration

1.	Organise business itinerary for domestic and overseas travel	Confirm purpose and requirements of domestic and overseas travel including planned itinerary, budget, meeting requirements and traveller preferences. Identify points of contact and names of contact persons, and make and confirm arrangements for meetings in accordance with planned itinerary. Prepare daily itineraries with appointments, arrival and departure times, accommodation and other itinerary details in accordance with travel purpose. Source, prepare and provide documents and support material for meetings within designated time lines. Prepare itinerary in accordance with meeting requirements and traveller's occupational health and safety (OHS) requirements. Provide itinerary and meeting documents to the traveller within designated time lines.
2.	Make travel arrangements	Make bookings in accordance with organisational policies and procedures for business travel. Identify and arrange travel documents in accordance with itinerary and individual requirements. Confirm and check travel arrangements and despatch confirmation documents to the traveller within designated time lines. Negotiate and confirm alternative arrangements in response to changed requirements. Record travel details and itinerary in accordance with organisational requirements. Negotiate and confirm communication arrangements in accordance with organisational requirements.
3.	Arrange credit facilities	Check and confirm methods of payment. Make credit arrangements in accordance with organisational policy and procedures.

BSBITU401A

Design and develop complex text documents

Administration – IT Use

1.	Prepare to produce word processed documents	Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are addressed. Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required. Identify organisational requirements for text-based business documents to ensure consistency of style and image. Evaluate complex technical functions of the software for their usefulness in fulfilling the requirements of the task. Match document requirements with software functions to provide efficient production of documents.
2.	Design complex documents	Design document structure and layout to suit purpose, audience and information requirements of the task. Design document to enhance readability and appearance, and to meet organisational and task requirements for style and layout. Use complex software functions to enable efficient manipulation of information and other material, and ensure consistency of design and layout. Use manuals, user documentation and online help to overcome problems with document design and production.
3.	Add complex tables and other data	Insert a standard table into document, changing cells to meet information requirements. Format rows and columns as required. Insert images and other data, formatting as required.
4.	Produce documents	Use complex operations in the development of documents, to achieve required results. Preview, adjust and print documents in accordance with organisational and task requirements . Name and store documents in accordance with organisational requirements and exit the application without information loss/damage . Prepare documents within designated time lines and organisational requirements for speed and accuracy.

BSBWRT401A

Write complex documents

Administration – Writing

1.	Plan documents	Determine the purposes of documents. Establish means of communication. Determine requirements of documents. Determine categories and logical sequences of data, information and knowledge to achieve document objectives . Develop overview of structure and content of documents .
2.	Draft text	Review and organise available data, information and knowledge according to proposed structure and content. Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives. Include graphics as appropriate. Identify gaps in required data and information, and collect additional material from relevant enterprise personnel. Draft text according to document requirements and genre. Use language appropriate to the audience.
3.	Prepare final text	Review draft text to ensure document objectives are achieved and requirements are met. Check grammar, spelling and style for accuracy and punctuation. Ensure draft text is approved by relevant enterprise personnel. Process text amendments as required.
4.	Produce document	Choose basic design elements for documents appropriate to audience and purpose . Use word processing software to apply basic design elements to text. Check documents to ensure all requirements are met.

BSBWOR404A

Develop work priorities

Workplace Effectiveness (Certificate IV in Frontline Management unit)

1.	Plan and complete own work schedule	Prepare Workgroup plans which reflect consideration of resources, client needs and workgroup targets. Analyse and incorporate Work objectives and priorities into personal schedules and responsibilities. Identify Factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans. Efficiently and effectively use Business technology to manage and monitor planning completion and scheduling of tasks .
2.	Monitor own work performance	Identify and analysed personal performance standards through self-assessment and feedback from others on the achievement of work objectives. Seek and evaluate Feedback on performance from colleagues and clients in the context of individual and group requirements. Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements.
3.	Coordinate professional development	Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities. Research and plan for sources and opportunities for improvement in liaison with colleagues. Use Feedback to identify and develop ways to improve competence within available opportunities. Identify, access and complete new skills professional development activities to facilitate continuous learning and career development. Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements.

Traineeship

Traineeship Schedule for Certificate IV in Business Administration
Course start date:	Anytime
Schedule:	1 visit every 4-6 weeks
Location:	In the workplace or at our training rooms
Number of visits:	Between 8-14 visits
Length of training sessions:	2-4 hours
Duration:	12 -24 months
Flexibility Options:	Online options Increase or decrease the frequency Increase or decrease number of visits Increase or decrease the length of each session Increase or reduce the overall duration of the course Group Training or One on One (or combination!)

Correspondence

Correspondence Schedule and Information for Certificate IV in Business Administration
Course start date:	Anytime
Structure:	5 modules, 2 units per module. Modules will be posted with complete instructions and contact with the trainer available throughout your course.
Study time:	Each unit requires up to 40 hours for learning and assessment (depends on units chosen and current skill and knowledge)
Location:	Your place
Support:	Qualified trainer support by phone and email. Face to face option available
Duration:	Self paced. The recommended pace is 1 module every 8 weeks. Participants will have up to 24 months to complete the course.
Flexibility Options:	Add required number of face to face meetings with your trainer Complete some units online

Online

Please contact Just Careers Training for online course options

Fees & Funding

Just Careers Training has a several options of delivery for our courses. From online, print correspondence, classroom face-to-face delivery and RPL, the range of options are in place to ensure that all individuals can access our courses. Weekly payment plan options are also available through our SecurePay system enabling you to study in your chosen option for a little fee per week.

Fees listed below include enrolment, resource and tuition fees

All our courses are available through the workplace based Traineeship Program, which attracts Government Funding of up to $4000 per eligible employee.

See our 2011 Pricing and Funding Information table below or contact one of our friendly Consultant's on 1300 558 241

Delivery Options	Fees	Pay per week option	Up front payment (save 10%)
Correspondence	$2600	Pay $424 upfront then $41.85 per week	$2340 - Save $260
Online	$1990	Pay $424 upfront then $30.12 per week	$1791 - Save $199
Classroom	$3100	Contact us for payment details	$2790 - Save $310
RPL per unit	$100 per unit
RPL full qualification	$1000

Traineeship and funding Information

Available as Traineeship	Government Incentives Available	Amount of Government Incentives paid per person	Fees for Training - paid with funding when received	Pay monthly and save 10%
Yes	Yes	Up to $4000	From $2500	$424.00 upfront then $152.17 per month x 12 months