Certificate IV in Business Sales BSB40607
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The qualification BSB40607 Certificate IV in Business Sales is an ideal qualification for those working in a
wide variety of businesses who are seeking to upgrade their skill set in a sales capacity. This qualification
reflects the role of individuals who are required to use well developed business sales skills and a broad
knowledge base in a wide variety of business contexts. The units of competency selected below are
suitable for a new entrant into the role of sales with adequate business experience as detailed in the
preferred pathways. Alternative units may be selected to reflect the different outcomes required in a sales
capacity.
Entry Requirments:
There are no prerequisite requirements for individual units of competency.
The preferred pathway for candidates considering this qualification include previously completing a lower
level qualification in business (such as BSB30107 Certificate III in Business) or having sufficient vocational
experience in a business environment that demonstrates evidence of competency in the majority of units
required for a BSB30107 Certificate III in Business.
Alternatively, candidates who have had some vocational experience in assisting sales team leaders,
supervisors or managers to conduct sales activities but without formal sales qualification may also enrol into
this qualification.
Examples of those who may be suitable for entry into this program based on their vocational experience
include those employed in the capacity of;
Course Structure:
The course consists of Ten (10) units of competency comprising of a One (1) core unit and Nine (9) elective
units as listed in the Training Package.
Six (6) of these electives are from the Sales Unit Electives as detailed and required in the Training Package.
The other Three (3) units are from the general electives as detailed in and required by the Training
Package.
Just Careers Training (JCT) is a Registered Training Organisation (RTO ID 91413) that has developed a
program that meets the requirements of the qualification. The units of competency are well suited to
Business Sales role.
Options for Delivery:
This course is available as a traineeship in the workplace if you are working in a suitable role, this course is also outside of your workplace or if you are not currently working in a suitable role by correspondence and online. If you believe you have the skills and knowledge you could also consider Recognition of Prior Learning
Assessment Information:
If you are working in a suitable role then some assessments may be completed in the workplace. Other assessment methods may include;
Resource Requirements:
To complete this course in the workplace as a traineeship you must be working in a suitable role
To complete this course online then you should have access to a personal computer (or similar), the internet and a printer
Pathways:
Participants who successfully complete this program may wish to undertake further development by
enrolling in other qualifications such as the BSB51207 Diploma of Marketing, a qualification for marketing
team leaders or marketing managers who have a responsibility for managing a team and for those required
to manage the marketing function within an organisation, or a range of other similar Diploma qualifications.
Alternatively those in management positions may consider undertaking the BSB40807 Certificate IV in
Frontline Management.
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The course consists of Ten (10) units of competency comprising of a One (1) core unit and Nine (9) elective units as listed in the Training Package.
Six (6) of these electives are from the Sales Unit Electives as detailed and required in the Training Package. The other Three (3) units are from the general electives as detailed in and required by the Training Package.
Just Careers Training (JCT) is a Registered Training Organisation (RTO ID 91413) that has developed a program that meets the requirements of the qualification. The units of competency are well suited to Business Sales role.
The units of competency listed below are available as part of the qualification. Units may be chosen to suit organisation, role and/or career pathway
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BSBOHS407A
Monitor a safe workplace
Core
| 1. |
Provide information to the workgroup about OHS policies and procedures |
- Accurately explain relevant provisions of OHS legislation and codes of practice to the workgroup.
- Provide information to the workgroup on the organisation's OHS policies, procedures and programs, ensuring it is readily accessible by the workgroup.
- Regularly provide and clearly explain information about identified hazards and the outcomes of risk assessment and control to the workgroup.
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| 2. |
Implement and monitor participative arrangements for the management of OHS |
- Explain the importance of effective consultative mechanisms in managing health and safety risks.
- Implement and monitor consultative procedures to facilitate participation of workgroup in management of work area hazards.
- Promptly deal with issues raised through consultation, in accordance with organisational consultation procedures.
- Promptly record and communicate to the workgroup the outcomes of consultation over OHS issues.
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| 3. |
Implement and monitor the organisation's procedures for providing OHS training |
- Systematically identify OHS training needs in line with organisational requirements.
- Make arrangements to meet OHS training needs of team members in consultation with relevant individuals.
- Provide workplace learning opportunities, and coaching and mentoring assistance to facilitate team and individual achievement of identified training needs.
- Identify and report to management the costs associated with providing training for work team, for inclusion in financial plans.
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| 4. |
Implement and monitor procedures for identifying hazards and assessing risks |
- Identify and report on hazards in work area in accordance with OHS policies and procedures.
- Promptly action team member hazard reports in accordance with organisational procedures.
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| 5. |
Implement and monitor the organisation's procedures for controlling risks |
- Implement procedures to control risks using the hierarchy of controls and organisational requirements .
- Identify and report inadequacies in existing risk control measures in accordance with the hierarchy of controls.
- Monitor outcomes of reported inadequacies, where appropriate, to ensure a prompt organisational response.
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| 6. |
Implement and monitor the organisation's procedures for maintaining OHS records for the team |
- Accurately complete and maintain OHS records of incidents of occupational injury and disease in work area in accordance with OHS legal requirements.
- Use aggregate information and data from work area records to identify hazards and monitor risk control procedures in work area.
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BSBPRO401A
Develop product knowledge
Elective
| 1. |
Acquire knowledge of products in a specified area |
- Identify information sources about products in a specified area and evaluate them for reliability and validity.
- Identify product purpose/s and use/s.
- Identify key features of the product/s.
- Identify product strengths and weaknesses.
- Articulate guarantees and warranties and identify service support details.
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| 2. |
Convert product knowledge into benefits |
- Identify features of the product which have potential buyer appeal.
- Present features of the product which have buyer appeal as benefits to the buyer.
- Present product benefits within the context of organisational requirements and legislation .
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| 3. |
Evaluate competitors' products |
- Use a range of information sources to identify competitors' products.
- Compare features, benefits, strengths and weaknesses of competitors' products with own products.
- Establish relative standing of the organisation's product with the competitors' product/s and communicate differences to the buyer.
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BSBSLS402A
Identify sales prospects
Elective
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Employ prospecting methods |
- Identify a range of prospecting methods.
- Consider and evaluate the strengths and limitations of primary and secondary prospecting methods.
- Select prospecting methods to match the market to which the product is targeted .
- Target present, previous and new clients through chosen prospecting methods .
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| 2. |
Qualify prospects |
- Research and establish criteria for qualifying leads.
- Ensure criteria are established according to buyer accessibility, buyer motives, product affordability, purchase authority, legal compliance and return for the seller.
- Ensure the established criteria represent a standard against which the buying potential of individuals and groups is gauged.
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| 3. |
Manage prospect information |
- Develop a system to record prospect information.
- Implement the system for recording prospect information.
- Monitor the system for recording prospect information for effectiveness.
- Evaluate the system for recording prospect information.
- Refine the system for recording prospect information based on evaluation of system.
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BSBREL402A
Build client relationships and business networks
Elective
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Initiate interpersonal communication with clients |
- Identify and use preferred client communication styles and methods.
- Establish rapport with clients using verbal and non-verbal communication processes.
- Investigate and act upon opportunities to offer positive feedback to clients.
- Use open questions to promote two-way communication.
- Identify and act upon potential barriers to effective communication with clients.
- Initiate communication processes which relate to client needs, preferences and expectations.
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| 2. |
Establish client relationship management strategies |
- Develop client loyalty objectives focussing on the development of long term business partnerships.
- Assess client profile information to determine approach.
- Develop client loyalty strategies to attract and retain clients in accordance with the business strategy.
- Identify and apply client care and client service standards.
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| 3. |
Maintain and improve ongoing relationships with clients |
- Develop strategies to obtain ongoing feedback from clients to monitor satisfaction levels .
- Develop strategies to elicit feedback which provide information in a form that can be used to improve relationships with clients.
- Obtain feedback to develop and implement strategies which maintain and improve relationships with clients.
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| 4. |
Build and maintain networks |
- Allocate time to establish and maintain business contacts.
- Participate in business associations and/or professional development activities to establish and maintain a network of support for the business and to enhance personal knowledge of the market.
- Establish communication channels to exchange information and ideas.
- Provide, seek and verify information to the network.
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BSBSLS403A
Present a sales solution
Elective
| 1. |
Prepare for presentation |
- Obtain and organise products for use within a sales presentation .
- Review product information to ensure familiarity with products.
- Identify sales tactic options, and assess and choose them in terms of their ability to meet the needs and preferences of the prospect.
- Consider a variety of sales solutions and prepare to meet buyer needs.
- Identify and select sales aids.
- Identify alternatives for prospects and assess them in relation to anticipated buyer needs.
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Present a sales solution |
- Use gestures, posture, body language, facial expressions and voice to create a supportive selling environment.
- Apply listening skills to determine buyer needs.
- Use open-ended questions to identify buyer needs, preferences, motives and objections.
- Adjust presentation to match the needs and preferences of the buyer.
- Use persuasive communication techniques to secure buyer interest.
- Demonstrate and explain products to enhance buyer retention.
- Ensure the presentation communicates the key features of the product and emphasises benefits in relation to identified buyer needs.
- Obtain and present proof of benefits through product purchase.
- Utilise sales aids to build buyer understanding of how the product is aligned with needs.
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Manage buyer resistance |
- Utilise probing to identify the source of buyer resistance.
- Identify the strengths and limitations of buyer resistance strategies.
- Elect and implement a strategy for managing buyer resistance.
- Ensure strategy selected addresses the source of buyer resistance.
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BSBCUS402A
Address customer needs
Elective
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Assist customer to articulate needs |
- Ensure customer needs are fully explored, understood and agreed .
- Explain and match available services and products to customer needs.
- Identify and communicate rights and responsibilities of customers to the customer as appropriate .
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| 2. |
Satisfy complex customer needs |
- Explain possibilities for meeting customer needs.
- Assist customers to evaluate service and/or product options to satisfy their needs.
- Determine and prioritise preferred actions.
- Identify potential areas of difficulty in customer service delivery and take appropriate actions in a positive manner.
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Manage networks to ensure customer needs are addressed |
- Establish effective regular communication with customers.
- Establish, maintain and expand relevant networks to ensure appropriate referral of customers to products and services from within and outside the organisation.
- Ensure procedures are in place to ensure that decisions about targeting of customer services are based on up-to-date information about the customer, and the products and services available.
- Ensure procedures are put in place to ensure that referrals are based on the matching of the assessment of customer needs and availability of products and services.
- Maintain records of customer interaction in accordance with organisational procedures.
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BSBSLS404A
Secure prospect commitment
Elective
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Respond to buying signals |
- Identify verbal and non-verbal buying signals.
- Assess verbal and non-verbal buying signals.
- Make a decision as to whether to respond to a buying signal by initiating close of sale.
- Utilise trial closes to assist the buyer to make decisions on minor points related to the product.
- Use trial closes strategically during different stages of the sales process.
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Negotiate the sale |
- Initiate a formal close to the sales process following one or more trial closes.
- Negotiate conditions of the agreement.
- Assess a range of different strategies to close the sale.
- Select a strategy to close the sale.
- Utilise supportive and confirming language to support the closure of the sales process.
- Describe and demonstrate options for simple sales transactions to match specified situations.
- Respond to the prospect's decision to purchase in an assertive manner.
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Finalise the agreement |
- Outline a summary of the agreement to the buyer.
- Confirm the buyer's decision.
- Ensure process and completion of the sales transaction comply with organisational requirements.
- Prepare and complete sales documents.
- Ensure advice on financing arrangements is accurate, matches the buyer's financial situation, and complies with organisational requirements.
- Identify and present cross selling opportunities to the buyer.
- Express a desire to continue the sales relationship and conduct future sales transactions.
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BSBSLS405A
Support post-sale activities
Elective
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Process order |
- Record client order details in accordance with organisational policies and procedures .
- Forward order for product to the relevant section of the organisation.
- Monitor the processing of the order.
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Deliver support to agreed expectations |
- Provide technical assistance and/or advice in relation to the product purchased.
- Handle defective returns in accordance with organisational requirements.
- Provide information to facilitate product repair, support or servicing.
- Provide liaison services to assist clients to access appropriate after-sales support.
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Handle client feedback |
- Clarify and confirm feedback with clients.
- Determine client's needs and requirements.
- Identify and evaluate possible responses to client feedback.
- Respond to client needs and requirements in accordance with organisational policies and procedures.
- Make contact with client to ensure the response is satisfactory.
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Strengthen client relationships |
- Ensure contact is made with the buyer post-sale to ensure agreed expectations have been met.
- Use feedback solicitation methods on the sales process and product satisfaction .
- Identify, address and resolve service problems and difficulties identified through feedback.
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Offer additional benefits to clients |
- Develop and implement client loyalty strategies to secure buyer loyalty and to facilitate ongoing contact .
- Contact buyer regularly post-sale at an appropriate level to maintain relationship and to identify new sales and cross-selling opportunities.
- Offer additional sales solutions and benefits to clients when opportunities arise.
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BSBSLS406A
Self manage sales performance
Elective
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Establish an individualised sales plan |
- Establish individual sales goals and quotas to focus work activities based on organisational sales and marketing objectives.
- Establish consultation and communication structures with clients and supervisors.
- Establish an individualised sales plan to achieve sales goals and quotas within a work system that prevents adverse effects on health and safety and is constructed against clear timeframes.
- Monitor sales plan in relation to established goals and quotas.
- Adjust sales plan in response to monitoring.
- Conduct an evaluation of sales plan and adjust sales plan accordingly.
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Organise workload effectively |
- Implement consultative strategies in accordance with organisational policies and procedures.
- Monitor symptoms of negative stress.
- Establish a plan in accordance with organisational requirements to reduce symptoms of negative stress.
- Establish routines to provide structure for work and to manage workload.
- Allocate time for unanticipated events and activities.
- Delegate tasks to individuals or sales team members to share workload in accordance with organisational requirements.
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Allocate time effectively |
- Give priority to activities related directly to selling.
- Conduct an analysis of the time spent on work related activities.
- Adjust time spent on specific work tasks as a consequence of this analysis .
- Apply time management strategies to minimise non-productive sales activities.
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Complete sales paperwork and reports |
- Establish a system to collect, record and organise data associated with the sales process.
- Complete routine reports at regular intervals in accordance with organisational requirements.
- Utilise available technology to facilitate record keeping and production of sales reports.
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BSBCMM401A
Make a presentation
Elective
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Prepare a presentation |
- Plan and document presentation approach and intended outcomes.
- Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed .
- Select presentation aids, materials and techniques that suit the format and purpose of the presentation, and will enhance audience understanding of key concepts and central ideas .
- Brief others involved in the presentation on their roles/responsibilities within the presentation.
- Select techniques to evaluate presentation effectiveness.
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Deliver a presentation |
- Explain and discuss desired outcomes of the presentation with the target audience.
- Use presentation aids, materials and examples to support target audience understanding of key concepts and central ideas.
- Monitor non-verbal and verbal communication of participants to promote attainment of presentation outcomes.
- Use persuasive communication techniques to secure audience interest.
- Provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences.
- Summarise key concepts and ideas at strategic points to facilitate participant understanding.
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Review the presentation |
- Implement techniques to review the effectiveness of the presentation.
- Seek and discuss reactions to the presentation from participants or from key personnel involved in the presentation.
- Utilise feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented.
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Course start date:
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Anytime
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Schedule:
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1 visit every 4-6 weeks
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Location:
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In the workplace or at our training rooms
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Number of visits:
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Between 8-14 visits
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Length of training sessions:
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2-4 hours
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Duration:
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12 -24 months
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Flexibility Options:
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Online options
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Increase or decrease the frequency
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Increase or decrease number of visits
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Increase or decrease the length of each session
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Increase or reduce the overall duration of the course
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Group Training or One on One (or combination!)
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Course start date:
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Anytime
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Structure:
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5 modules, 2 units per module. Modules will be posted with complete instructions and contact with the trainer available throughout your course.
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Study time:
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Each unit requires up to 40 hours for learning and assessment (depends on units chosen and current skill and knowledge)
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Location:
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Your place
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Support:
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Qualified trainer support by phone and email. Face to face option available
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Duration:
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Self paced. The recommended pace is 1 module every 8 weeks. Participants will have up to 24 months to complete the course.
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Flexibility Options:
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Please contact Just Careers Training for online course options |
Just Careers Training has a several options of delivery for our courses. From online, print correspondence, classroom face-to-face delivery and RPL, the range of options are in place to ensure that all individuals can access our courses. Weekly payment plan options are also available through our SecurePay system enabling you to study in your chosen option for a little fee per week.
Fees listed below include enrolment, resource and tuition fees
All our courses are available through the workplace based Traineeship Program, which attracts Government Funding of up to $4000 per eligible employee.
See our 2011 Pricing and Funding Information table below or contact one of our friendly Consultant's on 1300 558 241
Fees listed below include enrolment, resource and tuition fees
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Correspondence
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$2990
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Pay $424 upfront then $41.85 per week
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$2691 - Save $299
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Online
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$2300
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Pay $424 upfront then $30.12 per week
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$2070 - Save $230
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Classroom
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$3500
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Contact us for payment details
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$3150 - Save $350
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RPL per unit
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$150 per unit
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RPL full qualification
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$1500
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Traineeship and funding Information
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Yes
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Yes
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Up to $4000
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From $2800
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$424.00 upfront then $174.67 per month x 12 months
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Course ID
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BSBBS4 |
BSB40607 Certificate IV in Business Sales
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| Course Fees |
Click on "Fees & Funding" tab
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| Employer Funding |
Click on "Fees & Funding" tab |
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Delivery Mode:
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online, print correspondence, classroom, workplace
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Course duration:
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Max 24 months
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Government Funding:
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Yes
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Available through Traineeship:
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Yes
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Available through RPL:
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Yes
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