Certificate IV in Retail Management SIR40207

Overview
Outline
Traineeship
Correspondence
Online
Fees & Funding

Overview

The qualification SIR40207 Certificate IV in Retail Management is an ideal qualification for those working in a wide variety of Retail businesses. The qualification will draw on your existing experience in Retail and provide additional skills and knowledge to allow you to potentially further develop your skill set. Therefore it is suitable for participants currently working in a Retail environment in a supervisory/Managerial capacity.

Entry Requirments:

To undertake this program as a traineeship then you must be working in a Retail environment.

This program may also be available to those who are not currently working. Please speak contact Just Careers Training to find out if you can undertake this qualification.

To gain entry into this qualification, candidates must either;

1. Be recognised as competent through a recognised training program or recognition process against the following units of competency;

CODE	TITLE
SIRXINDOO1A	Work effectively in a retail environment
SIRXCOM001A	Communicate in the workplace

Plus

CODE	TITLE
SIRXCCS003A	Coordinate interaction with customers
SIRXOHS002A	Maintain store safety
SIRXRSK002A	Maintain store security
SIRXSLS004A	Build relationships with customers

CODE	TITLE
SIRXCCS003A	Coordinate interaction with customers
SIRXOHS002A	Maintain store safety

CODE	TITLE
SIRWSLS003A	Optimise customer and territory coverage
SIRXCCS006A	Maintain Business to Business relationships
SIRXSLS004A	Build relationships with customers

Or
2. Or have sufficient relevant retail and/or wholesale employment experience which involve or has involved the application of those units.
Units of competency: the units of competency making up our current program include;

Unit Code	Unit title	Core/Elective
SIRXMER004A	Manage merchandise and store presentation	Core
SIRXMGT003A	Lead and manage people	Core
SIRXOHS003A	Provide a safe working environment	Core
SIRXFIN004A	Manage financial resources	Elective
SIRXHRM001A	Administer human resources policy	Elective
SIRXINV005A	Control inventory	Elective
SIRXHRM002A	Recruit and Select Personnel	Elective
SIRXSLS005A	Manage Sales and Service Delivery	Elective
SIRXMPR001A	Profile a retail market	Elective
SIRXRSK004A	Control store security	Elective

Other units may be available. Please speak to a Just Careers Training representative for further information.

Course Structure:

The course consists of Ten (10) units of competency comprising of Three (3) core units and Seven (7) elective units.

Just Careers Training (JCT) is a Registered Training Organisation (RTO ID 91413) that has developed a program that meets the requirement of the qualification; this combination of units has been deemed suitable for those in retail role with a customer service with product knowledge focus.

Options for Delivery:

This course is available as a traineeship in the workplace if you are working in a suitable role, this course is also outside of your workplace or if you are not currently working in a suitable role by correspondence and online. If you believe you have the skills and knowledge you could also consider Recognition of Prior Learning

Assessment Information:

If you are working in a suitable role then some assessments may be completed in the workplace. Other assessment methods may include;

Written questions
Tasks and projects
Scenario based questions
Collection of evidence of prior skills and experiences

Resource Requirements:

To complete this course in the workplace as a traineeship you must be working in a suitable role To complete this course online then you should have access to a personal computer (or similar), the internet and a printer

Pathways:

Once complete, successful participants can further their skills and knowledge by undertaking other qualifications such as Diploma in Retail Management and other Certificate IV and Diploma qualifications depending on career path chosen.

Outline

The course consists of Ten (10) units of competency comprising of Three (3) core units and Seven (7) elective units.

The units of competency making up our current program include;

The units of competency listed below are available as part of the qualification. Units may be chosen to suit organisation, role and/or career pathway

Unit Code

Unit title

Core/Elective

SIRXMER004A

Manage merchandise and store presentation

Core

1.	Manage store merchandising	Ensure layout and presentation support market position and promote customer flow according to store visual merchandising policies and plans Develop and implement layout assessment checks Define standards for visual presentations and displays and clearly communicate to all staff Consult floor staff to assess customer response to space allocations
2.	Plan and manage store advertising and promotions	Manage and implement store policies and procedures, in regard to store promotional activities Organise activities in line with anticipated or researched customer requirements Manage promotions in order to achieve maximum customer impact Negotiate arrangements with suppliers in regard to special promotional activities Coordinate store activities to complement shopping centre or retail complex promotions Develop and implement assessment checks to measure effectiveness of promotions, including layout, visual impact and customer response Document and report on promotional activities
3.	Manage store pricing policies	Maintain store pricing according to organisation pricing policies and procedures in regard to pricing Maintain accurate information on pricing trends and changes and communicate to relevant staff Develop and implement procedures for pricing according to store policies and legislative requirements
4.	Manage housekeeping	Develop and implement store policies and procedures in regard to store housekeeping and maintenance Develop and manage rosters or schedules, ensuring store housekeeping standards are monitored and maintained Initiate contingency plan in the event of merchandise or store presentation problems

SIRXMGT003A

Lead and manage people

Core

1.	Lead the team	Ensure leadership style reflects the store image and culture Create an environment in which team members are motivated to achieve high standards of performance Analyse and evaluate personal leadership style in terms of effects on motivation and performance of team members
2.	Lead by example	Demonstrate high standards of personal performance Demonstrate willingness to confront difficult situations and problems Use honest, open consultation to facilitate communication with team members Deal with difficult situations fairly, openly and promptly according to store policy and procedures
3.	Develop and communicate team objectives	Develop clear, accurate and relevant team objectives, including expected performance standards Ensure objectives are achievable within designated time limits and according to resources available Explain objectives clearly and at a level and pace appropriate to team members Regularly review objectives according to team or store policy changes Encourage team members to provide feedback on objectives and to clarify areas of uncertainty
4.	Establish, develop and improve teams	Access relevant information to develop plans based on accurate assessment of current competencies and career aspirations according to current and future store requirements Assist and encourage individuals to take responsibility for their self-development Ensure team building and development plans contain clear, realistic objectives Minimise unproductive friction between team members Take collaborative approach with team members, colleagues and management to establish constructive relationships Encourage team members to offer ideas, views or suggestions Recognise suggestions offered by team members, and provide explanations if proposals rejected Recognise outstanding achievements Ensure promises and undertakings to team are realistic and honoured Give team members appropriate support in areas that may affect work performance and morale
5.	Develop self	Identify own current competencies and development needs according to current position description and future career aspirations Develop realistic, achievable and challenging objectives and regularly review them Accept responsibility for achieving self-development objectives Regularly review own progress and performance with appropriate personnel Use feedback received to improve future performance
6.	Delegate responsibility and authority	Clearly define team and individual responsibilities and limits of responsibility according to store policy Provide information in a manner and at a pace appropriate for the individual Ensure delegation is unambiguous, explicit and able to be carried out within a designated timeframe Negotiate resources and implementation methods effectively with team members Ensure support and resources available are accessible and sufficient for the needs of the operation Review delegation regularly and revise as required
7.	Consult with team	Clearly and concisely communicate policies, plans, problems and solutions to team according to store policy Demonstrate active and clear communication to team on store policy and operational issues Clearly establish meeting purposes Present information clearly Encourage positive contributions from all members of group Allocate discussion time to items according to importance, urgency or complexity Ensure leadership style is appropriate for purpose and membership of group Record decisions accurately and act upon them as required Perform written and verbal communication in a clear and concise manner according to store policy
8.	Support the team	Actively support staff, colleagues and management within store policy guidelines in situations involving store policies or operations Actively support team members in achievement of realistic goals Actively focus team members towards store plans and targets

SIRXOHS003A

Provide a safe working environment

Core

1.	Develop policies to establish and maintain a safe working environment	Develop store policy and procedures based upon a commitment to OHS and with regard to relevant legislation Clearly define and allocate OHS responsibilities and duties, and include in job descriptions and duty statements for all relevant positions Promptly and consistently identify, seek or provide financial and human resources for the operation of the OHS system Ensure information on the OHS system is readily accessible and clearly explained to staff Establish procedures to identify existing and potential hazards Establish and maintain procedures to facilitate the reporting of all safety-related incidents Develop control measures according to the hierarchy of control Establish systems to encourage staff members to identify and report matters likely to affect workplace safety
2.	Consult with staff	Establish and maintain appropriate consultation processes in consultation with staff according to OHS legislation and store policy Promptly deal with and resolve issues raised through consultation according to store policy Clearly and promptly provide information to staff on outcomes of consultation
3.	Establish and maintain a safe working environment	Establish and maintain policy and procedures to facilitate identification and prevention of hazards Establish and maintain procedures to ensure safe handling and storage of hazardous goods Establish and maintain procedures to ensure equipment is maintained and stored safely according to store policy Establish and maintain procedures to ensure safe lifting or shifting and manual handling techniques are employed by staff Establish and maintain store emergency procedures
4.	Assess risks	Assess risks presented by identified hazards according to OHS legislation and codes of practice Develop procedure for ongoing risk assessment and integrate with systems of work and procedures Monitor staff activities to ensure risk assessment procedure is adopted effectively Address risk identification and assessment at planning, design and evaluation stages of workplace changes to prevent creation of new hazards
5.	Control risks	Develop measures to control assessed risks according to the hierarchy of control and implement according to store policy, OHS legislation and codes of practice Establish and implement interim or contingency measures when control measures are not immediately practicable, until permanent control measures are implemented.
6.	Establish and maintain policies for hazardous events	Identify potentially hazardous events Develop procedures to control risks associated with hazardous events and meet legislative requirements, in consultation with appropriate emergency services Provide appropriate information and training to all employees to enable implementation of the correct procedures in all relevant circumstances
7.	Train staff	Develop and implement OHS training program to ensure all staff are trained in OHS issues
8.	Establish and maintain record system	Establish and monitor system for maintaining OHS records to facilitate identification of patterns of occupational injury and disease according to store policy
9.	Evaluate policies and procedures	Assess effectiveness of the OHS system and related policies, procedures and programs according to store policy Develop and implement improvements to the OHS system to ensure more effective achievement of store policy Assess compliance with OHS legislation and codes of practice to ensure that legal OHS standards are maintained

SIRXFIN004A

Manage financial resources

Elective

1.	Control costs	Implement cost reduction measures according to store policy and procedures Assess and interpret information on costs and resource allocation Actively encourage team members to control costs in their areas of responsibility Promptly implement recommendations for improving cost reduction or communicate to relevant personnel
2.	Control budget	Monitor and maintain expenditure within budget targets according to store policy Compare actual income and expenditure to budget targets at regular intervals according to store policy Monitor, analyse and compare gross profit and loss figures by department or section and store, with budget targets Monitor and analyse net profit figures, including floor space profitability according to budget targets Monitor and analyse stock turnover figures according to budget targets Promptly inform relevant personnel, where potential occurs for budget under or overspend Take prompt corrective action where significant deviations from budget occur Negotiate necessary changes or allocations to agreed budget in advance of requirement Ensure modifications to existing budgets are authorised according to store policy
3.	Propose expenditure	Ensure estimates of costs and benefits are supported by valid, relevant information Ensure final recommendations are supported by realistic alternatives and contain accurate, clear proposals Ensure recommendations clearly indicate net benefits over designated timeframe and related changes in operations Clarify contentious issues by further explanation Compare estimates to actual costs and benefits to improve future proposals
4.	Maintain store accounting systems	Manage and maintain store policy and procedures in regard to record-keeping systems Monitor and maintain store systems for recording sales figures, revenue and expenditure Monitor and maintain systems for recording and retrieving financial, personnel and payroll information as required by store policy
5.	Prepare store sales budgets	Maintain store policy and procedures in regard to preparation of budget or target figures Compare, analyse, document and report budget and actual sales revenue and expenditure figures according to budget targets and store policy Maintain accurate records on past sales budgets or targets according to store policy Present proposed budgets or targets accurately and concisely Justify variations to proposed targets and report according to store policy
6.	Negotiate budgets	Conduct budget negotiations within a set timeframe and in a manner likely to promote good relationships Ensure budget negotiations reflect the overall store policies and objectives relevant to the manager‟s area of responsibility Seek clarification, where areas of uncertainty or disagreement occur Promptly inform all relevant personnel of budget decisions Present proposals clearly, concisely, in an appropriate form, and emphasising benefits to store operation

SIRXHRM001A

Administer human resources policy

Elective

1.	Implement staffing levels	Maintain and monitor store policy and procedures in regard to staffing levels Maintain store staffing plans involving total store operation Ensure store staffing plan is comprehensive, concise and easily understood by staff and management Base all staffing figures on accurate and current information Develop contingency plans to cope with extreme situations Identify, analyse and rectify staff turnover problems as required by store policy
2.	Monitor staff performance	Analyse, monitor and maintain store policy and procedures in regard to staff performance requirements Conduct performance appraisal and counselling interviews as required according to store policy Give clear, constructive feedback on performance at a level and pace appropriate to the team member Recognise performance and achievement and encourage individuals to contribute to their own assessment Encourage individuals to contribute to improving policy and procedures Discipline and counsel staff as required according to store policy and statutory requirements Implement staff dismissals according to store policy and procedures and statutory requirements Conduct terminal and exit interviews according to store policy and procedures and statutory requirements Accurately and completely record details of all procedures and made available to authorised personnel
3.	Identify and minimise potential industrial relations problems	Develop and implement strategies in regard to interpersonal conflict and dispute resolution according to store policy and procedures Actively encourage consultation and cooperation within team Provide constructive support to resolve problems where interpersonal conflict arises Accurately communicate current dispute resolution and grievance procedures to team members Concisely and accurately record details of proceedings and make available to authorised personnel Treat team members with integrity, respect and compassion
4.	Develop and implement training plans	Develop training objectives and activities based on considered assessment of existing individual and team competencies, potential competency and career aspirations according to store policy Regularly review, update and improve training plans in consultation with staff and management Ensure training plans contain clear, realistic objectives Encourage and assist individuals to evaluate their own development and training needs and to contribute to development planning and review Plan training activities to optimise the use of available resources Identify training needs using accurate and current information Clearly define training requirements relating to specific competencies necessary to perform a specified role or function Provide ongoing training information to all staff Delegate responsibility for training to specific staff Document planned training needs and specified outcomes Monitor and maintain budget in regard to training and assessment of staff according to store policy

SIRXINV005A

Control inventory

Elective

1.	Manage receipt, dispatch and storage of merchandise	Receive, dispatch and store merchandise according to store policy and procedures Determine cost-effective and efficient methods for goods movement according to store policy Implement maintenance procedures for storage areas and equipment according to store policy
2.	Manage stock control	Implement store policy and procedures in regard to stock control and inventories Establish and implement store procedures to monitor and control stock levels Maintain budgeted stock levels Establish and implement stocktaking procedures Establish and implement contingency plans in regard to stock delivery times Document and prepare accurate reports on stock inventories

SIRXHRM002A

Recruit and Select Personnel

Elective

1.	Define future personnel requirements	Accurately identify store policy and procedures in regard to staffing levels Access and utilise accurate and current information to define personnel requirements Clearly identify competencies and attitudes required of staff members and teams Consult relevant personnel as required Support estimates of staffing requirements with appropriate calculations where necessary
2.	Determine job specifications	Ensure job specifications accurately reflect the role that the appointee will play in relation to the team as a whole Take into account the views and requirements of all relevant personnel prior to completing the specification Write clear and concise job specifications according to relevant legislation Confirm specifications with relevant personnel prior to recruitment action according to store policy
3.	Recruit staff	Maintain and monitor staff recruitment procedures Advertise employment vacancies internally and externally according to store policy Conduct job interviews and employment appraisal tests according to store policy Enact staff selection policy and procedures to comply with equal opportunity and equal employment opportunity legislation Ensure wages and conditions comply with relevant awards and agreements and store policy
4.	Assess and select applicants	Conduct assessment and selection process according to store policy and procedures and legal requirements Judge information obtained from each candidate against specified selection criteria, and note any additional influencing factors Promptly seek advice from relevant personnel where difficulty in interpreting the selection criteria exists, or there appears to be a conflict of criteria Identify and correct unintended deviations from agreed procedures before making selection decisions Maintain complete, accurate and clear records of assessment and selection processes Ensure selection recommendations are communicated to authorised personnel only Promptly and accurately inform all candidates of selection decisions following each stage of the selection process Promptly communicate recommendations for improvements to any aspect of the selection process to appropriate personnel Ensure that assessment and selection processes used and evidence gained justify the selection choice

SIRXSLS005A

Manage Sales and Service Delivery

Elective

1.	Monitor, maintain and improve sales and service delivery	Implement, communicate and review policies and procedures for sales and service delivery on a regular basis Maintain adequate resource allocation for client service provision in line with store policy and procedures Resolve customer complaints that have been referred by staff, according to store policy Ensure sales and service targets and plans are consistent with quality and functional specifications Monitor sales and service targets and plans to ensure that customer requirements are met, and take appropriate remedial action if required Communicate sales and service targets and plans to relevant personnel according to implementation schedules Provide feedback to staff on operations and outcomes Encourage staff to take responsibility for meeting customer requirements Seek and use feedback from customers to improve future operations Take corrective measures to minimise factors that may cause disruption to operations Monitor and evaluate effectiveness of corrective actions for future operational planning Ensure current and accurate records on sales are available to authorised personnel Interpret and act on relevant reports as required
2.	Negotiate supply of goods	Negotiate and implement arrangements with suppliers according to store policies and procedures and communicate to relevant personnel Authorise and communicate special pricing arrangements and customer payment agreements to relevant staff and management personnel according to store policy Monitor records of suppliers and stock for accuracy and legibility and take appropriate action where necessary Identify and communicate to relevant personnel market factors affecting supply Convey complete and accurate records of negotiations and agreements to appropriate personnel within designated time limits Take immediate corrective action where potential or actual problems with supply are indicated Identify and develop new suppliers to maintain and improve sales and service delivery
3.	Establish customer requirements	Plan and develop strategies to enhance provision of customer service according to store policy Research and accurately analyse customer needs in regard to local geographic and cultural issues
4.	Provide productive work environment	Establish and maintain a sufficient supply of resources of the necessary quantity and quality to meet customer requirements Regulate and monitor access to and use of resources for maximum efficiency Maintain staff working conditions that meet requirements of relevant legislation and store policy Ensure that maintenance frequency and use of equipment conform to recommended schedules and procedures Replace, repair or adapt resources that do not meet requirements as soon as practicable and with minimum disruption to work activity Communicate recommendations for improving conditions to relevant personnel within designated timeframe Maintain complete, accurate records and make them available to authorised personnel

SIRXMPR001A

Profile a retail market

Elective

1.	Review the image of the store	Analyse the components of the store image Access and analyse relevant store documentation in relation to store image Promote the store image in an appropriate manner
2.	Research market demands for the store	Select an appropriate area for research of market demands Use appropriate market research techniques according to store policy Plan market research according to store policy and procedures Collect, analyse and present data in an appropriate manner
3.	Profile the store's customers	Research the demography of the store’s customers Develop a demographic profile Access information about changing trends and relate to customer demands
4.	Implement methods to attract customers to store	Access and analyse information about the customer Generate ideas to develop methods for attracting customers Select and develop a suitable idea in collaboration with others in the organisation Present and discuss the idea with relevant personnel Evaluate the idea to ensure that it meets the requirements for the target customers

SIRXRSK004A

Control store security

Elective

1.	Control store security	Develop and implement security procedures to facilitate the detection and prevention of internal or external theft according to store policy and procedures Develop and implement procedures to ensure maximum safety and security for staff and customers in the event of robbery Develop and implement procedures for opening and closing premises and cash registers, cash security and non-cash transactions Monitor, maintain and communicate security procedures to all staff
2.	Minimise stock loss and dissipation	Apply mathematical calculations to measure analyse and report on existing and potential stock loss/dissipation through theft and its impact on business operations. Establish and implement stock control procedures to monitor, control and minimise stock loss through theft

Traineeship

Traineeship Schedule for Certificate IV in Retail Management
Course start date:	Anytime
Schedule:	1 visit every 4-6 weeks
Location:	In the workplace or at our training rooms
Number of visits:	Between 8-14 visits
Length of training sessions:	2-4 hours
Duration:	12 -24 months
Flexibility Options:	Online options Increase or decrease the frequency Increase or decrease number of visits Increase or decrease the length of each session Increase or reduce the overall duration of the course Group Training or One on One (or combination!)

Correspondence

Correspondence Schedule and Information for Certificate IV in Retail Management
Course start date:	Anytime
Structure:	5 modules, 2 units per module. Modules will be posted with complete instructions and contact with the trainer available throughout your course.
Study time:	Each unit requires up to 40 hours for learning and assessment (depends on units chosen and current skill and knowledge)
Location:	Your place
Support:	Qualified trainer support by phone and email. Face to face option available
Duration:	Self paced. The recommended pace is 1 module every 8 weeks. Participants will have up to 24 months to complete the course.
Flexibility Options:	Add required number of face to face meetings with your trainer Complete some units online

Online

Please contact Just Careers Training for online course options

Fees & Funding

Just Careers Training has a several options of delivery for our courses. From online, print correspondence, classroom face-to-face delivery and RPL, the range of options are in place to ensure that all individuals can access our courses. Weekly payment plan options are also available through our SecurePay system enabling you to study in your chosen option for a little fee per week.

Fees listed below include enrolment, resource and tuition fees

All our courses are available through the workplace based Traineeship Program, which attracts Government Funding of up to $4000 per eligible employee.

See our 2011 Pricing and Funding Information table below or contact one of our friendly Consultant's on 1300 558 241

Delivery Options	Fees	Pay per week option	Up front payment (save 10%)
Correspondence	$2800	Pay $424 upfront then $45.69 per week	$2520 - Save $280
Online	$2150	Pay $424 upfront then $33.19 per week	$1935 - Save $215
Classroom	$2800	Contact us for payment details	$2520 - Save $280
RPL per unit	$100 per unit
RPL full qualification	$1000

Traineeship and funding Information

Available as Traineeship	Government Incentives Available	Amount of Government Incentives paid per person	Fees for Training - paid with funding when received	Pay monthly and save 10%
Yes	Yes	Up to $4000	From $2600	$424.00 upfront then $159.67 per month x 12 months