There is a non-refundable administration fee component for all courses of $290.
If you wish to discontinue your training after commencement then you must inform us of the reason for this decision. We will attempt to assist you in every way we can including readjusting your payment plan, helping you with complaints or appeals, or providing you with additional support or time (within the rules of the course).
If we cannot assist you and you still wish to discontinue your course then you will have to provide us with written notice that includes the date you will withdraw from your course. We will then amend your training plan with us. We will then assess if there are any fees refundable and if you have attained any Units of Competency for which you will receive a Statement of Attainment.
Where you withdraw then all fees applicable will still be payable, including if you have entered into a Payment Plan – the direct debits will continue.
For the Distance Delivery options - Commencement (commenced) is defined as when you gain access to your training materials online or by post (when we send this by Registered post). The midway point is defined as when the middle unit (in the total number of units) has been commenced (as per the definition of commencement).
For the Face-to-Face option – commencement (commenced) is defined as the first scheduled session, regardless of your attendance to the training session.
The midway point is defined as when the middle unit (in the total number of units) has been commenced (as per the definition of commencement applicable).
If you wish to withdraw after application and payment of your $290 Enrolment Fee and before you commence your course (defined as access to your training materials and/or after the first scheduled session for the face-to-face option) then you will be entitled to a refund of any fees paid (or cancellation of any arrangements entered) over and above the $290 non-refundable administration fee.
While we would love you to continue in your course, it is important to make an application to withdraw before commencement (as defined above) to be eligible for any refund.
Once you commence training then 50% of all fees payable or paid become non-refundable.
You may apply for special consideration and this may be changed at the manager’s discretion.
No refunds will apply if you withdraw after the midway point.
You may apply for special consideration and this may be changed at the manager’s discretion.
We do not advise deferring your course unless it is necessary. If you do wish to defer then you may defer for up to 6 months from the date of your notice to withdraw (which must be made in writing). If you do not re-commence your course with us at the time agreed then your enrolment may be cancelled. At times, you will only be able to defer by changing your chosen option for delivery.