Certificate III in Community Pharmacy SIR30107

Overview
Outline
Traineeship
Correspondence
Online
Fees & Funding

Overview

The qualification SIR30107 Certificate III in Community Pharmacy is an ideal qualification for new and existing retail pharmacy staff already working within a pharmacy store seeking to have their existing skills recognised or upgraded.

Entry Requirments:

There are no educational prerequisites for entry into this training program. To undertake this program as a traineeship then you must be working in a Pharmacy. If the participants has completed Cert II in Community Pharmacy – SIR20107 RPL options will be discussed regarding credit transfer.

State specific information will be provided to the participant as required by the training package rules and units of competency and legislation requirements.

This program is also available to those who are not currently working. Please speak contact Just Careers Training to find out if you can undertake this qualification.

Course Structure:

The course consists of Thirty Four (34) units of competency comprising of twenty (20) core units and thirteen (13) elective units. Just Careers Training (JCT) is a Registered Training Organisation (RTO ID 91413) that has developed a program that meets the requirements of this qualification; all these units of competency are well suited to a role within a pharmacy store.

Job Roles and titles vary, possible job titles relevant to this qualification may include;

Pharmacy Assistant.
Dispensary Assistant

Options for Delivery:

This course is available as a traineeship in the workplace if you are working in a suitable role, this course is also outside of your workplace or if you are not currently working in a suitable role by correspondence and online. If you believe you have the skills and knowledge you could also consider Recognition of Prior Learning

Assessment Information:

If you are working in a suitable role then some assessments may be completed in the workplace. Other assessment methods may include;

Written questions
Tasks and projects
Scenario based questions
Collection of evidence of prior skills and experiences

Resource Requirements:

To complete this course in the workplace as a traineeship you must be working in a suitable role To complete this course online then you should have access to a personal computer (or similar), the internet and a printer

Pathways:

Once complete, successful participants can further their skills and knowledge by undertaking other qualifications such as Certificate IV in Community Pharmacy , Certificate IV in Retail, and other suitable Certificate IV qualifications.

Outline

Job Roles and titles vary, possible job titles relevant to this qualification may include;

Pharmacy Assistant
Dispensary Assistant

The units of competency making up our current program include;

The units of competency listed below are available as part of the qualification. Units may be chosen to suit organisation, role and/or career pathway

Unit Code

Unit title

Core/Elective

SIRPDIS001A

Accept prescriptions and deliver medicine

Core

1.	Confirm prescription and customer details	Check prescriptions for legality, validity and completeness and discrepancies actioned Confirm customer details Confirm customer entitlements under the Pharmaceutical Benefits Scheme and Medicare Australia
2.	Confirm customer's prescription needs	Identify and confirm items to be dispensed Provide brand substitution information to customers and ascertain customer preferences Supply the verified prescription together with relevant customer information and preferences to a pharmacist Flag and refer prescription discrepancies and other situations requiring additional assistance to the appropriate pharmacy staff or pharmacist Advise the customer of expected prescription preparation time or delivery times as appropriate

SIRPPKS001A

Support the sale of pharmacy and pharmacist-only medicines

Core

1.	Confirm prescription and customer details	Check prescriptions for legality, validity and completeness and discrepancies actioned Confirm customer details Confirm customer entitlements under the Pharmaceutical Benefits Scheme and Medicare Australia.
2.	Confirm customer's prescription needs	Identify and confirm items to be dispensed Provide brand substitution information to customers and ascertain customer preferences Supply the verified prescription together with relevant customer information and preferences to a pharmacist Flag and refer prescription discrepancies and other situations requiring additional assistance to the appropriate pharmacy staff or pharmacist Advise the customer of expected prescription preparation time or delivery times as appropriate
3.	Deliver medicines to customers within the community pharmacy	Verify that the prescription is checked by a pharmacist Check medicines prepared for dispensing Verify customer identity to confirm that dispensed medicines are provided to the correct customer Explain information provided on medicines and confirm customer understanding Refer customers to a pharmacist in situations requiring additional assistance or therapeutic advice Respect customer privacy and confidentiality when requesting and providing information Supply medicines promptly in appropriate packaging Provide information on other products required to effectively use medicines supplied

SIRPPKS002A

Identify, locate and sell products related to allergies

Core

1.	Develop knowledge of common allergies and related products and customer self-care practices	Identify and locate products to treat or manage allergies Identify customer self-care practices and sources of information on allergies Use appropriate product terminology
2.	Identify customer’s allergy-related needs	Identify customer needs, symptoms, duration and severity Determine customer's current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacistM
3.	Provide information on allergies and related products and services	Recommend products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Provide information to customers on self-care practices Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS003A

Identify, locate and sell analgesic and antiinflammatory products

Core

1.	Develop knowledge of analgesic and anti-inflammatory products and customer self-care practices	Identify and locate analgesic and anti-inflammatory products Identify customer self-care practices and sources of information on pain-related conditions that may be treated by analgesic and anti-inflammatory products Use appropriate product terminology
2.	Identify customer analgesic and anti-inflammatory needs	Identify customer needs, symptoms, duration and severity Determine customer's current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on analgesic and anti-inflammatory products and services	Recommend products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Provide information to customers on self-care practices Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS005A

Identify, locate and sell cough and cold products

Core

1.	Develop knowledge of cough and cold products and customer self-care practices	Identify and locate cough and cold products Identify customer self-care practices and sources of information on conditions that may be treated by cough and cold products Use appropriate product terminology
2.	Identify customer cough and cold needs	Identify customer needs, symptoms, duration and severity Determine customer's current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on cough and cold products and services	Recommend cough and cold medication and products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Provide information to customers on self-care practices Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS006A

Identify, locate and sell eye, ear and oral care products

Core

1.	Develop knowledge of eye, ear and oral care products and customer self-care practices	Identify and locate eye, ear and oral care products Identify customer self-care practices and sources of information on conditions that may be treated by eye, ear and oral care products Use appropriate product terminology
2.	Identify customer eye, ear and oral care needs	Identify customer needs, symptoms, duration and severity Determine customer’s current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on eye, ear and oral care products and services	Recommend eye, ear and oral care medication and products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Provide information to customers on self-care practices Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS007A

Identify, locate and sell products for gastrointestinal conditions

Core

1.	Develop knowledge of gastro-intestinal products and customer self-care practices	Identify and locate gastro-intestinal products Identify customer self-care practices and sources of information on conditions that may be treated by gastro-intestinal products Use appropriate product terminology
2.	Identify customer gastro-intestinal needs	Identify customer needs, symptoms, duration and severity Determine customer’s current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on gastro-intestinal products and services	Recommend gastro-intestinal medication and products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Provide information to customers on self-care practices Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS008A

Identify, locate and sell first aid and wound care products

Core

1.	Develop knowledge of first aid and wound care products and customer self-care practices	Identify and locate first aid and wound care products Identify customer self-care practices and sources of information on conditions that may be treated by first aid and wound care products Use appropriate product terminology
2.	Identify customer first aid and wound care needs	Identify customer needs, symptoms, duration and severity Determine customer's current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on first aid and wound care products and services	Recommend first aid and wound care products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Provide information to customers on self-care practices Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS009A

Identify, locate and sell products for skin and fungal conditions

Core

1.	Develop knowledge of skin and fungal products and customer self-care practices	Identify and locate skin and fungal products Identify customer self-care practices and sources of information on conditions that may be treated by skin and fungal products Use appropriate product terminology
2.	Identify customer skin and fungal needs	Identify customer needs, symptoms, duration and severity Determine customer's current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on skin and fungal products and services	Recommend skin and fungal medication and products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Provide information to customers on self-care practices Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRXCCS001A

Apply point-of-sale handling procedures

Core

1.	Operate point-of-sale equipment	Operate point-of-sale equipment according to design specifications Open and close point-of-sale terminal according to store policy and procedures Clear point-of-sale terminal and transfer tender according to store procedure Handle cash according to store security procedures Maintain supplies of change in point-of-sale terminal according to store policy Attend active point-of-sale terminals according to store policy Complete records for transaction errors according to store policy Maintain adequate supplies of dockets, vouchers and point-of-sale documents Inform customers of delays in the point-of-sale operation
2.	Use numbers in the workplace	Accurately list a range of possible retail workplace numerical problems Collect numerical information from various sources and calculate accurately with or without the use of a calculator
3.	Perform point-of-sale transactions	Complete point-of-sale transactions according to store policy Identify and apply store procedures in respect of cash and non-cash transactions Identify and apply store procedures in regard to exchanges and returns Move goods through point-of-sale area efficiently and with attention to fragility and packaging Accurately enter information entered into point-of-sale equipment State price or total and amount of cash received verbally to customer Tender correct change
4.	Complete sales	Complete customer order forms, invoices and receipts accurately Accurately identify and process customer delivery requirements according to set timeframes Process sales transactions or direct customers to point-of-sale terminals according to store policy without undue delay.
5.	Wrap and pack goods	Maintain and request adequate supplies of wrapping and packaging materials Select appropriate wrapping or packaging material Wrap merchandise neatly and effectively where required Pack items safely to avoid damage in transit, and attach labels where required Arrange transfer of merchandise for parcel pick-up or other delivery methods if required.

SIRXCCS002A

Interact with customers

Core

1.	Deliver service to customers	Conduct communication with customers in a professional, courteous manner according to store policy Meet customer needs and reasonable requests or refer to supervisor according to store policy and legislative requirements Record customer details and information where necessary Identify and anticipate possible problems and take action to minimise the effect on customer satisfaction Recognise and act upon opportunities to deliver additional levels of service beyond the customer?s immediate request Maintain contact with customer until sale is completed according to store policy Farewell customer appropriately and courteously according to store policy Use verbal and non-verbal communication to develop rapport with customers during service delivery Encourage repeat customers by promotion of appropriate services or products according to store policy Process customer returns or refunds according to store policy and procedures
2.	Respond to customer complaints	Convey a positive, helpful attitude to customers when handling complaints according to store policy Handle complaints sensitively, courteously and with discretion Establish and confirm with customer nature of complaint by active listening and questioning Take action to resolve complaint to customers? satisfaction wherever possible Promptly refer unresolved customer dissatisfaction or complaints to supervisor Take the opportunity to turn incidents of customer dissatisfaction into a demonstration of high-quality service to customers according to store policy Complete documentation regarding customer dissatisfaction or complaints accurately and legibly Take follow-up action as necessary to ensure customer satisfaction
3.	Receive and process sales orders	Record customers details and information accurately Promptly refer customers to appropriate area as required Provide customers with information in clear, concise manner Process, record and act upon sales orders according to store policy
4.	Identify special customer requirements	Promptly identify customers with special needs or requirements by observation and questioning Verbally and non-verbally convey a willingness to assist Promptly service, refer or redirect customers? needs as required

SIRXCLM001A

Organise and maintain work areas

Core

1.	Organise work area	Maintain work areas in a safe, uncluttered and organised manner according to store policy and procedures Carry out all routines safely, effectively and efficiently with minimum inconvenience to customers and staff according to store policy Apply store policy and procedures for tidying work areas and placing items in designated areas
2.	Clean work area	Apply store policy and procedures for personal hygiene Apply store policy and procedures for cleaning of work area Remove and dispose of waste promptly according to store policy and legislative requirements Report spills, food, waste, or other potential hazards to relevant personnel and remove from floors according to store policy and legislative requirements Promptly display signage in regard to unsafe areas Maintain equipment and consumable materials and store correctly after use Use and clean tools and equipment (including guards) according to manufacturer instructions and legislative requirements

SIRXCOM001A

Communicate in the workplace

Core

1.	Establish contact with customers	Maintain a welcoming customer environment Greet customer warmly according to store policy and procedures Create effective service environment through verbal and non-verbal interaction according to store policy and procedures Use questioning and active listening to determine customer needs Demonstrate confidentiality and tact
2.	Process information	Answer telephone according to store procedures Use questioning and active listening to identify caller and accurately establish and confirm requirements Use telephone system functions according to instructions Record and promptly pass on messages or information Inform customer of any problems and relevant action being taken Perform follow-up action as necessary
3.	Communicate with customers and colleagues from diverse backgrounds	Value and treat with respect and sensitivity customers and colleagues from different cultural groups Consider cultural differences in all verbal and non-verbal communication Use gestures or simple words to communicate where language barriers exist Obtain assistance from colleagues or supervisors when required
4.	Work in a team	Demonstrate a courteous and helpful manner at all times Complete allocated tasks willingly according to set timeframes Actively seek or provide assistance by approaching other team members when difficulties arise Identify lines of communication with supervisors and peers according to store policy Encourage, acknowledge and act upon constructive feedback provided by other team members Use questioning to minimise misunderstandings Identify and avoid signs of potential workplace conflict wherever possible Demonstrate participation in team problem solving
4.	Read and interpret retail documents	List and describe a range of retail documents Read and interpret information from a range of retail documents

SIRXIND001A

Work effectively in a retail environment

Core

1.	Act responsibly	Provide notification of shift availability, or non-attendance for shift, according to set timeframes and according to store policy and procedures Interpret staff rosters accurately Recognise and describe organisational culture
2.	Act in a non-discriminatory manner	Display non-discriminatory attitudes when interacting with customers, staff or management Use non-discriminatory language
3.	Develop retail industry knowledge	Identify and access sources of information on the retail industry Obtain information to assist with effective work performance and career planning within the retail industry Identify and interpret relevant awards and agreements Identify and analyse role of employee and employer associations in industrial relations system
4.	Maintain personal presentation	Maintain personal dress and presentation in a neat and tidy manner. Maintain personal hygiene according to store policy and legislation
5.	Follow routine instructions	Receive and act upon instructions Use effective questioning to elicit information Assess, comprehend and act upon store information relevant to the particular task Plan and organise daily work routine within the scope of the job role Prioritise and complete tasks according to required timeframes

SIRXINV001A

Perform stock control procedures

Core

1.	Receive and process incoming goods	Maintain cleanliness and orderliness in receiving bay according to store policy and procedures Unpack goods using correct handling techniques and equipment according to store policy Remove and promptly dispose of packing materials according to store policy and relevant legislative requirements Check incoming stock and validate against purchase orders and delivery documentation according to store policy and relevant legislative requirements Inspect items received for damage, quality, use-by dates, breakage or discrepancies and record according to store policy Record stock levels on store stock systems according to store policy Rotate and store stock according to the first in first out (FIFO) principle Dispatch stock to appropriate area or department Apply stock price and code labels when required according to store policy
2.	Rotate stock	Carry out stock rotation procedures according to store routine and policy Perform store code checking and reporting procedures, including recording of waste and markdowns Place merchandise to achieve a balanced, fully-stocked display appearance and promote sales Place excess stock in storage or dispose of according to store policy and legislative requirements Maintain safe lifting, shifting and carrying techniques according to store OHS policy and legislative requirements

SIRXMER001A

Merchandise products

Core

1.	Place and arrange merchandise	Unpack merchandise according to store policy and procedures and legislative requirements Place merchandise on floor, fixtures and shelves in determined locations according to OHS and other relevant legislative requirements Display merchandise to achieve a balanced, fully-stocked appearance and promote sales Identify damaged, soiled or out-of-date stock and take corrective action as required according to store procedure Place stock range to conform with fixtures, ticketing, prices or bar codes Rotate stock according to stock requirements and store procedure Ensure stock presentation conforms to special handling techniques and other safety requirements
2.	Prepare display labels and tickets	Prepare labels and tickets for window, wall or floor displays according to store policy Prepare tickets using electronic equipment or neatly by hand according to store procedures Identify soiled, damaged, illegible or incorrect labels and tickets and take corrective action Use and maintain electronic ticketing and labelling equipment according to design specifications Store ticketing equipment in a secure location
3.	Place, arrange and display price labels and tickets	Place labels and tickets visibly and correctly on merchandise Replace labels and tickets according to store policy Maintain correct pricing and information on merchandise according to store procedures, industry codes of practice and legislative requirements
4.	Maintain displays	Reset and dismantle special promotion areas Assist supervisor in selection of merchandise for display Arrange and face up merchandise as directed and according to layout specifications and load-bearing capacity of fixtures Identify, reset or remove unsuitable or out-of-date displays as directed Identify optimum stock levels and replenish stock according to store policy Maintain display areas in a clean and tidy condition Remove excess packaging from display areas
5.	Protect merchandise	Identify and apply correct handling, storage and display techniques according to stock characteristics and legislative requirements

SIRXOHS001A

Apply safe working practices

Core

1.	Observe basic safety procedures	Follow and maintain safety procedures to achieve a safe work environment according to all relevant OHS legislation, including codes of practice, relating to particular hazards in the industry or workplace Identify and report unsafe working practices, including faulty plant and equipment according to store policy and procedures Manage dangerous goods and substances according to store policy and relevant legislation Identify potential manual handling risks and manage tasks according to store policy Report work-related incidents and accidents to designated personnel Demonstrate consultative processes and follow procedures for OHS
2.	Observe basic emergency procedures	Follow fire and emergency procedures, including store evacuation, according to store policy and legislation Identify designated personnel responsible for first aid and evacuation procedures Accurately identify safety alarms

SIRXRSK001A

Minimise theft

Core

1.	Apply routine store security	Apply store security systems and procedures according to store policy Handle and secure cash according to store policy and procedures Observe and deal with suspect behaviour by customers according to store policy and legislative requirements Deal with internal and external theft according to store policy and legislative requirements Store products and equipment in a secure manner
2.	Minimise theft	Take appropriate action to minimise theft by applying store procedures and legislative requirements Match merchandise to correct price tags Maintain surveillance of merchandise according to store policy and legislative requirements Check customers' bags as required at point of sale according to store policy and legislative requirements Maintain security of cash, cash register and keys according to store policy Maintain security of stock, cash and equipment in regard to customers, staff and outside contractors according to store policy and legislative requirements Deal with suspected or potential thieves according to store policy and procedures

SIRXSLS001A

Sell products and services

Core

1.	Apply product knowledge	Demonstrate knowledge of the use and application of relevant products and services according to store policy and legislative requirements Develop product knowledge by accessing relevant sources of information
2.	Approach customer	Determine and apply timing of customer approach Identify and apply effective sales approach Convey a positive impression to arouse customer interest Demonstrate knowledge of customer buying behaviour
3.	Gather information	Apply questioning techniques to determine customer buying motives Use listening skills to determine customer requirements Interpret and clarify non-verbal communication cues Identify customers by name where possible Direct customer to specific merchandise
4.	Sell benefits	Match customer needs to appropriate products and services Communicate knowledge of products features and benefits clearly to customers Describe product use and safety requirements to customers Refer customers to appropriate product specialist as required Answer routine customer questions about merchandise accurately and honestly or refer to senior sales staff
5.	Overcome objections	Identify and accept customer objections Categorise objections into price, time and merchandise characteristics Offer solutions according to store policy Apply problem solving to overcome customer objections
6.	Close sale	Monitor, identify and respond appropriately to customer buying signals Encourage customer to make purchase decisions Select and apply appropriate method of closing sale
7.	Maximise sales opportunities	Recognise and apply opportunities for making additional sales Advise customer of complementary products or services according to customer's identified need Review personal sales outcomes to maximise future sales

HLTCSD306B

Respond effectively to difficult or challenging behaviour

Core

1.	Plan response	Identify appropriate response to potential instances of difficult or challenging behaviour in line with work role and organisation policies and procedures Ensure planned responses to difficult or challenging behaviour maximise the availability of other appropriate staff and resources Give priority to safety of self and others in responding to difficult or challenging behaviour
2.	Apply response	Ensure response to instances of difficult or challenging behaviour reflect organisation policies and procedures Seek assistance as required Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure Use communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour Select appropriate strategies to suit particular instances of difficult or challenging behaviour
3.	Report and review incidents	Report incidents according to organisation policies and procedures Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility Access and participate in available debriefing mechanisms and associated support and/or development activities Seek advice and assistance from legitimate sources as and when appropriate

SIRPPKS010A

Assist in the management of pharmacy and pharmacist only medicines

Core

1.	Maintain protocols and procedures in response to changes in scheduling of pharmacy and pharmacist-only medicines	Identify the system used to ensure the sale of pharmacy and pharmacist-only medicines complies with legislation and pharmacy protocols Identify the current schedule of medicines stocked in the pharmacy Identify and apply standards relating to the sale of pharmacy and pharmacist-only medicines Participate in updating protocols and procedures for the sale of pharmacy or pharmacist-only medicines Monitor location and shelf facings for pharmacy and pharmacist-only medicines to meet scheduling requirements
2.	Support the implementation of protocols and procedures relating to the sale of pharmacy and pharmacist-only medicines	Identify and address training needs to support the sale of pharmacy and pharmacist-only medicines Provide current information on pharmacy protocols and procedures in formats accessible and appropriate to staff Model the implementation of pharmacy protocols and procedures demonstrate appropriate work behaviours and practice

SIRXMGT002A

Maintain employee relations

Elective

1.	Identify awards and agreements	Identify and interpret relevant awards and agreements accurately Apply relevant awards and agreements accurately and equally to all staff Regularly and accurately inform staff of changes in awards and agreements Make copy of relevant awards and agreements available to employee if requested
2.	Identify and minimise potential industrial problems	Regularly provide opportunities for staff to discuss problems that directly or indirectly affect their work Counsel staff, if required, in a positive and constructive manner or refer to appropriate personnel when necessary Promptly identify potential and actual conflicts between staff and take effective remedial action as soon as practicable Apply remedial action according to store policy and procedures and legislative requirements Accurately maintain records of conflict and outcomes according to store policy
3.	Implement dispute settlement procedures	Promptly identify disputes or grievances Apply store dispute and grievance procedures and legislative requirements accurately and promptly Accurately inform staff of current procedures and policies Apply all procedures and policies in an impartial manner Accurately and completely record details of all procedures and make available to authorised personnel Promptly refer unsettled disputes or grievances to management Promptly refer recommendation for improvements to dispute and grievance procedures to management

SIRPDIS003A

Assist in dispensary operations

Elective

1.	Identify job roles and functions within a dispensary	Identify scope and boundaries of roles and responsibilities of dispensary assistants and pharmacists Read and understand common terms and abbreviations used in prescription writing Identify prescribed medicine product categories Identify dispensary layout and workflow features
2.	Assemble and prepare prescription items	Refer customer history to a pharmacist Record prescription and customer data and flag details requiring pharmacist attention Prepare labels to provide required information in a form that is clear and legible Select prescribed medicines and scan as required Attach labels and other relevant cautionary and advisory advice to containers Check that label information is legible and complete Supply completed prescription items and paperwork to a pharmacist for verification Maintain dispensary systems and records

SIRPDIS004A

Assist in dispensary stock control

Elective

1.	Source and requisition dispensary stock	Identify dispensary stock requirements Obtain information on stock availability, cost and delivery capacity Seek approval for stock orders to meet stock maintenance requirements Place orders for dispensary items
2.	Receive dispensary stock	Observe OHS requirements when handling and storing dispensary stock Inspect stock quantities and quality against order Identify and report order discrepancies or unacceptable quality Record dispensary stock data Label or ticket dispensary stock as required Alert a pharmacist of delivery of controlled drugs Maintain stock control documentation
3.	Store dispensary stock	Identify and follow timely storage and handling requirements of dispensary products Identify and follow dispensary product layout when placing stock on shelves or storage locations Monitor and maintain storage conditions to maintain product integrity and meet legal requirements Apply product security procedures
4.	Control dispensary stock levels	Identify and confirm working stock levels with a pharmacist Implement dispensary stock control procedures Implement stocktaking procedures Investigate, resolve and report on stock discrepancies
5.	Collect and dispose of dispensary stock waste	Label and report expired, damaged or returned stock to a pharmacist Sort waste and reject dispensary products according to disposal procedures Handle and dispose of dispensary stock and waste according to disposal procedures Maintain customer privacy and confidentiality when disposing of dispensary information Update dispensary stock records following disposal

SIRXINV002A

Maintain and order stock

Elective

1.	Monitor receipt and dispatch of goods	Delegate responsibility for receipt and dispatch of goods to appropriate staff Implement store procedures in regard to receipt, dispatch and secure storage of goods Observe staff functions to ensure store procedures are followed and documentation is completed correctly Implement store procedures to ensure goods inspected for quantity and quality on receipt Act upon variations to quantity and quality of delivered goods according to store policy and procedures Supervise safe handling and storage of goods according to store policy
2.	Maintain stock records	Monitor and maintain stock levels at required levels Maintain, monitor and adjust stock reorder cycles as required Inform team members of their individual responsibilities in regard to recording of stock Maintain stock storage and movement records according to store policy Record stock discrepancies and follow procedures according to store policy Monitor stock performance and identify and report fast and slow selling items according to store policy
3.	Coordinate stocktake or cyclical count	Interpret policy and procedures in regard to stocktaking and cyclical counts and explain to team members Roster staff according to allocated budget and time constraints Allocate stocktaking tasks to individual team members Provide team members with clear directions for the performance of each task Allocate team members to ensure effective use of staff resources to complete task Produce accurate reports on stocktake data, including discrepancies, for management
4.	Identify stock losses	Identify, record and assess losses against potential loss forecast on a regular basis Identify avoidable losses and establish reasons Recommend and implement possible solutions
5.	Process orders	Process and raise orders for stock as requested according to store policy and procedures Maintain ordering and recording system Ensure availability of sample range according to buying plan Order pricing materials as required Record negotiated purchase and supply agreements and file for retrieval
6.	Follow up orders	Monitor delivery process to meet agreed deadlines Handle routine supply problems or refer to management as required by store policy Maintain ongoing liaison with buyers, store or departments, warehouse and suppliers to ensure continuity of supply Distribute stock according to store or department allocation

SIRPPK012A

Provide information, products and services on asthma

Elective

1.	Develop knowledge of the asthma condition and related products	Recognise signs and symptoms of the asthma condition Identify contributing factors and groups at risk of the asthmatic condition Identify and locate the pharmacy range of asthma-related products Identify and access sources of information, specialist services and practitioners
2.	Identify customer needs	Identify customer needs, symptoms, duration and severity Determine customer's current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on asthma-related products and support services	Provide customers with information on lifestyle, self-care practices and specialist services to support asthma management Recommend asthma-related products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Explain and demonstrate use, care and maintenance of aids and equipment as appropriate to customer needs Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS012A

Provide information, products and services on blood pressure

Elective

1.	Develop knowledge of blood pressure and related products	Recognise signs and symptoms of the blood pressure Identify contributing factors and groups at risk of blood pressure Identify and locate the pharmacy range of blood pressure products Identify and access sources of information, specialist services and practitioners
2.	Identify customer needs	Identify customer needs, symptoms, duration and severity Determine customer's current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on blood pressure products and support services	Provide customers with information on lifestyle, self-care practices and specialist services to support blood pressure management Recommend blood pressure products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Explain and demonstrate use, care and maintenance of aids and equipment as appropriate to customer needs Explain and demonstrate use, care and maintenance of aids and equipment for self-monitoring of blood pressure Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS018A

Provide information, products and services on smoking cessation

Elective

1.	Develop knowledge of smoking cessation	1Identify the physiological effects of smoking and signs and symptoms of related health conditions Identify groups at risk of smoking-related illness Identify effects likely to be encountered by patients during smoking cessation Identify signs and symptoms of the health effects of smoking Identify and access sources of information, specialist services and practitioners
2.	Develop knowledge of smoking cessation-related products	Identify and locate the pharmacy range of smoking cessation medications Identify and locate the pharmacy range of smoking cessation-related aids
3.	Identify customer needs	Identify customer needs, symptoms, duration and severity Determine customer's current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
4.	Provide information on smoking cessation-related products and support services	Provide customers with information on lifestyle, self-care practices and specialist services to support smoking cessation Recommend smoking cessation-related medication and products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS019A

Provide information and services on women's and men's health

Elective

1.	Develop knowledge of women’s and men’s health conditions and related products	Recognise signs and symptoms of women’s and men’s health conditions Identify contributing factors and groups at risk of women’s and men’s health conditions Identify and locate the pharmacy range of women’s and men’s health products Identify and access sources of information, specialist services and practitioners
2.	Identify customer needs	Identify customer needs, symptoms, duration and severity Determine customer’s current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on women’s and men’s health products and support services	Provide customers with information on lifestyle, self-care practices and specialist services to support health management Recommend women’s and men’s health products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Explain and demonstrate use, care and maintenance of aids, test kits and equipment as appropriate to customer needs Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRPPKS014A

Provide information, products and services on diabetes

Elective

1.	Develop knowledge of diabetes and related products	Recognise signs and symptoms of diabetes types and related conditions Identify contributing factors and groups at risk of diabetes Identify and locate the pharmacy range of diabetes-related products Identify and access sources of information, specialist services and practitioners
2.	Identify customer needs	Identify customer needs, symptoms, duration and severity Determine customer’s current use of other medications and other medical conditions Identify and act upon situations requiring referral to pharmacist
3.	Provide information on diabetes-related products and support services	Provide customers with information on lifestyle, self-care practices and specialist services to support diabetes management Recommend diabetes-related products appropriate to customer symptoms and needs Provide the customer with information and directions for product use Explain and demonstrate use, care and maintenance of aids, test kits and equipment as appropriate to customer needs Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes

SIRXSLS003A

Coordinate sales performance

Elective

1.	Implement sales policies and procedures	Implement and monitor adherence to store policy and procedures and relevant legislation in regard to selling Implement and monitor store policy and procedures in regard to sales transactions Monitor team to ensure information is entered into point-of-sale equipment accurately Monitor team to ensure the efficient and safe handling of goods through point-of-sale areas Monitor team to ensure that products and services are matched to customer needs
2.	Monitor achievement of sales targets	Monitor and record individual and department sales targets according to store policy Monitor and record store sales results in line with sales targets and according to store policy Provide feedback to management and staff on sales performance in relation to sales targets and planning

SIRXSLS004A

Build relationships with customers

Elective

1.	Establish rapport with customers	Establish rapport and relationship with customer and express a genuine interest in customer needs and requirements to enhance customer commitment, trust and credibility of store and to build return customer base Maintain professional ethics with the customer to promote store image and credibility Accurately clarify customer needs and preferences to maximise sales opportunities Maximise sales opportunities by use of add-on and complementary sales techniques Give customer space and time to evaluate purchase decision, while using time to maximum advantage for customer and store Use effective methods to close sales
2.	Apply expert knowledge	Provide customer with accurate information regarding product and service appraisals, correct statements and warranties according to legislative requirements Provide detailed knowledge of supplier or manufacturer information according to customer needs and commercial confidentiality guidelines Evaluate product range, accurately demonstrate features and benefits of products or services where appropriate and make recommendations to the customer to maximise sales potential Maximise customer interest in product or service through price negotiation where applicable and offer payment and credit options according to store policy Accurately calculate prices and discounts according to pricing determinants and store policy
3.	Provide post-sales support	Accurately provide evidence of ongoing support as sale is concluded Accurately explain back-up service and reassure customer according to legislative requirements and store policy Provide customer with store or salesperson’s contact details to provide line of contact and customer followed up according to store policy Accurately enter customer and transaction details into customer database
4.	Plan sales presentations	Plan presentation to complement product characteristics Select client group according to product characteristics and store merchandising policy Access promotional materials where required and distribute to client group Select and prepare a range of products or services for presentation to reflect store image, demographics and merchandising plan
5.	Implement sales presentation	Ensure sufficient numbers of adequately briefed support staff, where required for a presentation Apply communication skills to effectively create interest, focus attention, and encourage customer interaction with individuals or groups Demonstrate products or services to create a buying environment Measure results of sales presentation according to predetermined criteria, review overall performance and results, and apply information to enhance future sales presentations according to store sales policy
6.	Maintain and utilise a customer database	Maintain customer confidentiality as required by store policy and legislative requirements Develop and maintain accurate customer records and store securely according to store policy and procedures Accurately identify and follow up regular customers according to store marketing policy Accurately utilise customer records to advise customers on products and services of possible interest Implement customer loyalty schemes where required according to store promotional activities
7.	Deal with difficult customers	Acknowledge customer complaints and problems and reassuringly support difficult customers to produce positive outcome Use questioning and active listening to encourage customer to verbalise issue and minimise customer frustration Develop customer’s confidence in the candidate and product or service to promote long-term trust and commitment to store Establish mutually acceptable resolution of complaint

SIRXRPK001A

Recommend health and nutritional products and services

Elective

1.	Research and develop product knowledge	Develop product knowledge by accessing relevant sources of information Research and apply comparisons between products
2.	Identify health and nutritional products	Identify store health product range according to relevant product information
3.	Recommend health and nutritional products	Apply product knowledge to advise customers and other members of staff on available products Convey product information according to legislative requirements to assist customers’ purchase decisions Promote specials and new lines to customers according to store policy and procedures Recommend complementary products to clients according to store policy
4.	Advise on health and nutritional services	Advise customers on store range of products, services and complementary therapy consultant services where applicable according to store policy and procedures Question customers to determine nature of problem and offer solutions according to nature of problem, available product information, and store policy Schedule appointments with complementary therapy consultant services, where applicable, according to availability of consultant and store procedures

SIRXRP002A

Recommend hair, beauty and cosmetic products and services

Elective

1.	Research store product range	Develop and maintain product knowledge by accessing appropriate sources of information Research and apply comparisons between products and services according to product information
2.	Identify hair, beauty and cosmetic products	Identify store product range according to product information Convey product information to customers and other staff members as required
3.	Recommend hair, beauty and cosmetic products and services	Use questioning and active listening to identify customer requirements Evaluate products and services according to customer requirements and product information Demonstrate features and benefits of products to customer to create a buying environment Apply detailed specialised product knowledge to provide accurate advice to customers regarding product performance according to manufacturer information and legislative requirements Explain and demonstrate products according to store policy and procedures and legislative requirements Identify and utilise opportunities to advise on or demonstrate and apply products to customers who are unfamiliar with aspects of product use Follow up with customer, where required, according to store policy

Other units may be available. Please speak to a Just Careers Training representative for further information.

Traineeship

Traineeship Schedule for Certificate III in Community Pharmacy
Course start date:	Anytime
Schedule:	1 visit every 4-6 weeks
Location:	In the workplace or at our training rooms
Number of visits:	Between 4-8 visits
Length of training sessions:	2-3 hours
Duration:	6 -12 months
Flexibility Options:	Online options Increase or decrease the frequency Increase or decrease number of visits Increase or decrease the length of each session Increase or reduce the overall duration of the course Group Training or One on One (or combination!)

Correspondence

Correspondence Schedule and Information for Certificate III in Community Pharmacy
Course start date:	Anytime
Structure:	6 modules, 2 units per module. Modules will be posted with complete instructions and contact with the trainer available throughout your course.
Study time:	Each unit requires up to 30 hours for learning and assessment (depends on units chosen and current skill and knowledge)
Location:	Your place
Support:	Qualified trainer support by phone and email. Face to face option available
Duration:	Self paced. The recommended pace is 1 module every 4 weeks. Participants will have up to 12 months to complete the course.
Flexibility Options:	Add required number of face to face meetings with your trainer Complete some units online

Online

Please contact Just Careers Training for online course options

Fees & Funding

Just Careers Training has a several options of delivery for our courses. From online, print correspondence, classroom face-to-face delivery and RPL, the range of options are in place to ensure that all individuals can access our courses. Weekly payment plan options are also available through our SecurePay system enabling you to study in your chosen option for a little fee per week.

Fees listed below include enrolment, resource and tuition fees

All our courses are available through the workplace based Traineeship Program, which attracts Government Funding of up to $4000 per eligible employee.

See our 2011 Pricing and Funding Information table below or contact one of our friendly Consultant's on 1300 558 241

Delivery Options	Fees	Easy Payment Option	Up front payment (save 10%)
Correspondence	$1800	Pay 3 payments of $600 ($600 upfront then $600 at the midway point and $600 on completion)	$2520 - Save $280
Online	Contact us for price
Classroom	$3500 or $2500 if you already hold a Certificate II	Contact us for payment details	$3150 - Save $350
RPL per unit	$50 per unit
RPL full qualification	$1700

Traineeship and funding Information

Available as Traineeship	Government Incentives Available	Amount of Government Incentives paid per person	Fees for Training	Upfront Payment
Yes	Yes. New Entrants Workers only*	Up to $4000	From $2800	$436

*New entrant workers are definded as employed less than 12 months part time or less than 3 months full time.