Certificate IV in Frontline Management BSB40807

Overview
Outline
Traineeship
Correspondence
Online
Fees & Funding

Overview

The qualification BSB40807 Certificate IV in Frontline Management is an ideal qualification for those working in a wide variety of businesses who are seeking to upgrade their skill set in a frontline capacity. The qualification will draw on your existing experience in business and provide additional skills and knowledge to allow you to potentially further develop your skill set.

Entry Requirments:

While there are no educational prerequisites for entry into this training program, the preferred pathway for candidates considering this qualification include previously completing a lower level qualification in business or having sufficient vocational experience in a business environment. To gain this qualification as a traineeship then you must be working in a Business. This program is also available to those who are not currently working. Please speak contact Just Careers Training to find out if you can undertake this qualification.

Course Structure:

The course consists of Ten (10) units of competency comprising of a Four (4) core units and Six (6) elective units as listed in the training package.

Just Careers Training (JCT) is a Registered Training Organisation (RTO ID 91413) that has developed a program that meets the requirements of the qualification. The units of competency are well suited to Business role.

Options for Delivery:

This course is available as a traineeship in the workplace if you are working in a suitable role, this course is also outside of your workplace or if you are not currently working in a suitable role by correspondence and online. If you believe you have the skills and knowledge you could also consider Recognition of Prior Learning

Assessment Information:

If you are working in a suitable role then some assessments may be completed in the workplace. Other assessment methods may include;

Written questions
Tasks and projects
Scenario based questions
Collection of evidence of prior skills and experiences

Resource Requirements:

To complete this course in the workplace as a traineeship you must be working in a suitable role To complete this course online then you should have access to a personal computer (or similar), the internet and a printer

Pathways:

Participants who successfully complete this course will have the option of further developing their career by enrolling in courses such as Certificate IV in Business and Diploma in Business as well as other Certificate IV and Diploma qualification depending on the career path chosen.

Outline

The units of competency listed below are available as part of the qualification. Units may be chosen to suit organisation, role and/or career pathway

Unit Code

Unit title

Core/Elective

BSBOHS407A

Monitor a safe workplace

Core

1.	Provide information to the workgroup about OHS policies and procedures	Accurately explain relevant provisions of OHS legislation and codes of practice to the workgroup Provide information to the workgroup on the organisation's OHS policies, procedures and programs, ensuring it is readily accessible by the workgroup Regularly provide and clearly explain information about identified hazards and the outcomes of risk assessment and control to the workgroup
2.	Implement and monitor participative arrangements for the management of OHS	Explain the importance of effective consultative mechanisms in managing health and safety risks Implement and monitor consultative procedures to facilitate participation of workgroup in management of work area hazards Promptly deal with issues raised through consultation, in accordance with organisational consultation procedures Promptly record and communicate to the workgroup the outcomes of consultation over OHS issues
3.	Implement and monitor the organisation's procedures for providing OHS training	Systematically identify OHS training needs in line with organisational requirements Make arrangements to meet OHS training needs of team members in consultation with relevant individuals Provide workplace learning opportunities, and coaching and mentoring assistance to facilitate team and individual achievement of identified training needs Identify and report to management the costs associated with providing training for work team, for inclusion in financial plans
4.	Implement and monitor procedures for identifying hazards and assessing risks	Identify and report on hazards in work area in accordance with OHS policies and procedures Promptly action team member hazard reports in accordance with organisational procedures
5.	Implement and monitor the organisation's procedures for controlling risks	Implement procedures to control risks using the hierarchy of controls and organisational requirements Identify and report inadequacies in existing risk control measures in accordance with the hierarchy of controls Monitor outcomes of reported inadequacies, where appropriate, to ensure a prompt organisational response
6.	Implement and monitor the organisation's procedures for maintaining OHS records for the team	Accurately complete and maintain OHS records of incidents of occupational injury and disease in work area in accordance with OHS legal requirements Use aggregate information and data from work area records to identify hazards and monitor risk control procedures in work area

BSBMGT401A

Show leadership in the workplace

Core

1.	Model high standards of management performance and behaviour	Ensure management performance and behaviour meets the organisation's requirements Ensure management performance and behaviour serves as a positive role model for others Develop and implement performance plans in accordance with organisation's goals and objectives Establish and use key performance indicators to meet organisation's goals and objectives
2.	Enhance organisation's image	Use organisation's standards and values in conducting business Question, through established communication channels, standards and values considered to be damaging to the organisation Ensure personal performance contributes to developing an organisation which has integrity and credibility
3.	Make informed decisions	Gather and organise information relevant to the issue/s under consideration Facilitate individuals and teams active participation in decision making processes Examine options and assess associated risks to determine preferred course/s of action Ensure decisions are timely and communicate them clearly to individuals and teams Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams Use feedback processes effectively to monitor the implementation and impact of decisions

BSBMGT402A

Implement operational plan

Core

1.	Implement operational plan	Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers Implement operational plans to contribute to the achievement of organisation's performance/business plan Identify and use key performance indicators (KPIs) to monitor operational performance Undertake contingency planning and consultation processes Provide assistance in the development and presentation of proposals for resource requirements in line with operational planning processes
2.	Implement resource acquisition	Recruit and induct employees within organisation's policies, practices and procedures Implement plans for acquisition of physical resources and services within organisation's policies, practices and procedures and in consultation with relevant personnel
3.	Monitor operational performance	Monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets Analyse and use budget and actual financial information to monitor profit/productivity performance Identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies Provide mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely Present recommendations for variation to operational plans to the designated persons/groups and gain approval Implement systems, procedures and records associated with performance in accordance with organisation's requirements

BSBWOR402A

Promote team effectiveness

Core

1.	Plan to achieve team outcomes	Identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members Support team members in meeting expected outcomes
2.	Develop team cohesion	Provide opportunities for input of team members into planning, decision making and operational aspects of work team Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities Provide feedback to team members to encourage, value and reward individual and team efforts and contributions Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required
3.	Participate in and facilitate work team	Actively encourage team members to participate in and take responsibility for team activities and communication processes Give the team support to identify and resolve problems which impede its performance Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers
4.	Liaise with management	Maintain open communication with line manager/management at all times Communicate information from line manager/management to the team Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken

BSBWOR401A

Establish effective workplace relationships

Elective

1.	Collect, analyse and communicate information and ideas	Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes Seek and value contributions from internal and external sources in developing and refining new ideas and approaches Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
2.	Develop trust and confidence	Treat all internal and external contacts with integrity, respect and empathy Use the organisation's social, ethical and business standards to develop and maintain effective relationships Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance Adjust interpersonal styles and methods to meet organisation's social and cultural environment Encourage other members of the work team to follow examples set, according to organisation's policies and procedures
3.	Develop and maintain networks and relationships	Use networks to identify and build relationships Use networks and other work relationships to provide identifiable benefits for the team and organisation
4.	Manage difficulties into positive outcomes	Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation Guide and support colleagues to resolve work difficulties Regularly review and improve workplace outcomes in consultation with relevant personnel Manage poor work performance within the organisation's processes Manage conflict constructively within the organisation's processes

BSBPMG510A

Manage projects

Elective

1.	Define project	Access project scope and other relevant documentation Define project stakeholders Seek clarification from delegating authority of any issues related to project and project parameters Identify limits of own responsibility and reporting requirements Clarify relationship of project to other projects and to the organisation's objectives Determine and access available resources to undertake project
2.	Develop project plan	Develop project plan including timelines, work breakdown structure, role and responsibilities and other details of how the project will be managed in relation to the project parameters Identify and access appropriate project management tools Formulate risk management plan for project, including occupational health and safety (OHS) Develop and approve project budget Consult team members and take their views into account in planning the project Finalise project plan and gain any necessary approvals to commence project according to documented plan
3.	Administer and monitor project	Take action to ensure project team members are clear about their responsibilities and the project requirements Provide support for project team members, especially with regard to specific needs, to ensure that the quality of the expected outcomes of the project and documented time lines are met Establish and maintain required record keeping systems throughout the project Implement and monitor plans for managing project finances, resources (human, physical and technical) and quality Complete and forward project reports as required to stakeholders Undertake risk management as required to ensure project outcomes are met Achieve project deliverables
4.	Finalise project	Complete financial record keeping associated with project and check for accuracy Assign staff involved in project to new roles or reassign to previous roles Complete project documentation and obtain any necessary sign offs for concluding project
5.	Review project	Review project outcomes and processes against the project scope and plan Involve team members in the project review Document lessons learnt from the project and report within the organisation

BSBADM409A

Coordinate business resources

Elective

1.	Determine resource requirements	Determine resource requirements in accordance with business and operational plans, and organisational requirements Provide opportunities to individuals and workgroups to contribute to the identification of resource requirements Ensure resource expenditure is realistic and makes efficient use of available budget resources Present recommendations on resource requirements in the required format, style and structure using relevant business equipment and technology
2.	Acquire and allocate resources	Acquire physical resources and services in accordance with organisational requirements Check resources to ensure quality and quantity, in line with service agreements Allocate resources promptly to enable achievement of workgroup objectives Ensure consultation with individuals and teams on allocation of resources is participative and is conducted using appropriate interpersonal skills
3.	Monitor and report on resource usage	Measure effectiveness of resource planning, and assess against actual costs, identified shortfalls and surpluses Develop and implement methods of monitoring resource use to enable timely and accurate reporting against business and operational plans Identify improvements in resource planning through consultation and feedback, and implement in accordance with organisational requirements Maintain records concerning equipment and resource purchases, in accordance with organisational requirements

BSBCUS401A

Coordinate implementation of customer service strategies

Elective

1.	Advise on customer service needs	Clarify and accurately assess customer needs using appropriate communication techniques Diagnose problems matching service delivery to customers and develop options for improved service within organisational requirements Provide relevant and constructive advice to promote the improvement of customer service delivery Use business technology and/or online services to structure and present information on customer service needs
2.	Support implementation of customer service strategies	Ensure customer service strategies and opportunities are promoted to designated individuals and groups Identify and allocate available budget resources to fulfil customer service objectives Promptly action procedures to resolve customer difficulties and complaints within organisational requirements Ensure that decisions to implement strategies are taken in consultation with designated individuals and groups
3.	Evaluate and report on customer service	Review client satisfaction with service delivery using verifiable data in accordance with organisational requirements Identify and report changes necessary to maintain service standards to designated individuals and groups Prepare conclusions and recommendations from verifiable evidence and provide constructive advice on future directions of client service strategies Maintain systems, records and reporting procedures to compare changes in customer satisfaction

BSBMKG413A

Promote products and services

Elective

1.	Plan promotional activities	Identify and assess promotional activities to ensure compatibility with organisational requirements Plan and schedule promotional activities according to the marketing needs of the organisation Determine overall promotional objectives in consultation with designated individuals and groups Ensure that time lines and costs for promotion of activities are realistic and consistent with budget resources Develop action plans to provide details of products and services being promoted
2.	Coordinate promotional activities	Ensure personnel and resources to support promotional activities are identified and prepared to facilitate the achievement of promotional goals Identify and agree roles and responsibilities for delivery of promotional services and allocate to relevant personnel Establish and conduct relationships with targeted groups in a manner which enhances the positive image of the organisation Use networks to assist in the implementation of promotional activities
3.	Review and report on promotional activities	Analyse audience feedback and data to determine the impact of the promotional activity on the delivery of products and services Assess effectiveness of planning processes to identify possible improvements in future activities Collect feedback and provide to personnel and agencies involved in promotional activity Analyse costs and time lines to evaluate the benefits accruing from the promotional activities Prepare conclusions and recommendations from verifiable evidence and provide constructive advice on future directions of promotional activities

BSBWOR404B

Develop work priorities

Elective

1.	Plan and complete own work schedule	Prepare Workgroup plans which reflect consideration of resources, client needs and workgroup targets Analyse and incorporate Work objectives and priorities into personal schedules and responsibilities Identify Factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans Efficiently and effectively use Business technology to manage and monitor planning completion and scheduling of tasks
2.	Monitor own work performance	Identify and analysed personal performance through self-assessment and feedback from others on the achievement of work objectives Seek and evaluate Feedback on performance from colleagues and clients in the context of individual and group requirements Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements
3.	Coordinate professional development	Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities Research and identify sources and plan for opportunities for improvement in consultation with colleagues Use Feedback to identify and develop ways to improve competence within available opportunities Identify, access and complete professional development activities to assist career development Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements

Traineeship

Traineeship Schedule for Certificate IV in Frontline Management
Course start date:	Anytime
Schedule:	1 visit every 4-6 weeks
Location:	In the workplace or at our training rooms
Number of visits:	Between 8-14 visits
Length of training sessions:	2-4 hours
Duration:	12 -24 months
Flexibility Options:	Online options Increase or decrease the frequency Increase or decrease number of visits Increase or decrease the length of each session Increase or reduce the overall duration of the course Group Training or One on One (or combination!)

Correspondence

Correspondence Schedule and Information for Certificate IV in Frontline Management
Course start date:	Anytime
Structure:	5 modules, 2 units per module. Modules will be posted with complete instructions and contact with the trainer available throughout your course.
Study time:	Each unit requires up to 40 hours for learning and assessment (depends on units chosen and current skill and knowledge)
Location:	Your place
Support:	Qualified trainer support by phone and email. Face to face option available
Duration:	Self paced. The recommended pace is 1 module every 8 weeks. Participants will have up to 24 months to complete the course.
Flexibility Options:	Add required number of face to face meetings with your trainer Complete some units online

Online

Please contact Just Careers Training for online course options

Fees & Funding

Just Careers Training has a several options of delivery for our courses. From online, print correspondence, classroom face-to-face delivery and RPL, the range of options are in place to ensure that all individuals can access our courses. Weekly payment plan options are also available through our SecurePay system enabling you to study in your chosen option for a little fee per week.

Fees listed below include enrolment, resource and tuition fees

All our courses are available through the workplace based Traineeship Program, which attracts Government Funding of up to $4000 per eligible employee.

See our 2011 Pricing and Funding Information table below or contact one of our friendly Consultant's on 1300 558 241

Delivery Options	Fees	Pay per week option	Up front payment (save 10%)
Correspondence	$2800	Pay $424 upfront then $45.69 per week	$2520 - Save $280
Online	$2150	Pay $424 upfront then $33.19 per week	$1935 - Save $215
Classroom	$3200	Contact us for payment details	$2880 - Save $320
RPL per unit	$120 per unit
RPL full qualification	$1200

Traineeship and funding Information

Available as Traineeship	Government Incentives Available	Amount of Government Incentives paid per person	Fees for Training - paid with funding when received	Pay monthly and save 10%
Yes	Yes	Up to $4000	From $2500	$424.00 upfront then $152.17 per month x 12 months